HIM Health Information Management Tech Float - Saturday - Tuesday

Job Category:

Revenue Cycle

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Working within the Health Information Management Department to provide coverage for all functions of the HIM Department (excluding Coding). May include the functions of the following areas: Release of Information via MyChart, Document Capture, Analysis, Vital Records, MyChart Support, Release of Information via MyChart and Health Record Integrity. Assures compliance with HIPAA privacy guidelines while maintaining and exceeding Customer Service expectations in a timely and accurate manner.

Minimum Job Qualifications

Licensure or other certifications:

Educational Requirements: High School Diploma or equivalent. Notary of the Public and Vital Record Deputation required within one month of employment if asked to cover this area.

Minimum Experience: Three (3) years of customer service or medical records experience required. Three (3) to six (6) months on the job training to develop skills necessary to perform all the job functions. Experience with Microsoft Office, computers, and other office equipment required.

Other:

Preferred Job Qualifications

Preferred Licensure or other certifications: RHIT Certification.

Preferred Educational Requirements: Associates Degree.

Preferred Experience:

Other:

Job Specific and Unique Knowledge, Skills and Abilities

Performs Release of Information duties assigned, including

Ability to effectively use computer software and technology as required including Microsoft Word and Excel

Ability to understand and become knowledgeable of Release of Information standards, policies & procedures, HIPAA regulations, and to complete work in compliance of these and other strategies

Ability to read and comprehend complex healthcare terminology. Completed Medical Terminology course preferred.

Effective organizational skills with an aptitude for prioritizing tasks and time.

Must be able to multi-task effectively

Knowledge of all areas of HIM

Bilingual Spanish Preferred

Must uphold HIPAA and organizational privacy practices

Essential Tasks and Responsibilities

Performs Release of Information duties assigned. Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. Completes release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity, and electronically transmits medical records to processing operations. Performs quality audits on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the ITS department. Provides excellent customer service by being attentive, respectful and professional at all times: ensures understanding of customer requests and follows through as promised; being proactive in identifying and addressing member concerns, or problems. Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. Maintains a clean and orderly work area, ensures that records and files are properly stored before leaving area, and ensures adequate supplies to meet customer requests. Maintains working knowledge of the current state laws regarding fee structure, HIPAA regulations, and departmental/organizational policies and procedures. Ability to maintain regular attendance and punctuality as scheduled. Notifies ROI Team Leader and HIM Operations Manager if unable to adhere to daily schedule. Attends and participates in required educational training sessions and staff meetings. Promptly reports to the Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived. Ability to work with minimum supervision, organize workload and prioritize tasks to meet production goals.

Performs Document Capture duties assigned. Retrieval of records, including missing records, thinned and/or held charts. Perform daily tasks in Epic, OnBase, Document Capture System Workstation, SharePoint, Microsoft Excel. Performs various job duties to ensure records are available electronically in the document imaging system within established time frames. This includes processing all record types and preparation of records for scanning. Cleaning and performing basic maintenance on the scanners during each shift. Scanning and indexing records into the document imaging system. Performs various job duties to meet standard productivity as defined on an annual basis. Reviews all records received and prepares them for the document imaging system by removal of staples, taping any torn area, removing documents that are electronically send to the system, ensuring correct patient identification by placing a bar code label on each page, verifying quality of document and indicates "original poor quality," counting the pages and completing a batch cover page and placing the records to be scanned. Correctly maintains medical records. Follows up as instructed on incomplete requests for charts and handles in appropriate manner and prepares incomplete charts for end-user access. Maintains open communication within the department and with other departments in the hospital to facilitate accurate and timely patient records and to assist in retrieving patient information. Searches for missing medical record documentation. Prepares, logs, and boxes charts for permanent storage.

Performs Analysis duties assigned. Performs daily tasks in Microsoft Outlook, and EPIC, Nuance. Performs various job duties to ensure records are analyzed electronically for deficiencies in the document imaging system within established time frame. Ensures proper authorization has been obtained, then pulls and distributes patient record information to appropriate parties within specified time frame. Duplicates, files, transmits, and/or mails documents according to procedure. Performs analysis of records; Adds deficiencies per department guidelines for physician dictation, signatures, or missing text. Accesses assigned queues in Epic and completes appropriate assignments. Corrects problems or errors identified by users via email. Responds to physician requests for chart retrieval or information as a "stat" matter 100% of the time.

Performs Vital Records duties assigned. Conducts patient interviews and assists patients with completing state mandated vital records for all hospital births, fetal deaths, infant deaths, stillbirths, and abortions. Able to assess situation on an individual basis and determines how to effectively ask patients personal and sensitive questions regarding their obstetrical history, marital status, infants born out of wedlock, etc. Must be able to recognize incorrect or inconsistent patient and/or paternal identification and make decisions regarding appropriate actions on a case-by-case basis. Abstracts clinical data (prenatal and pregnancy history, medical complications, labor and delivery complications, congenital malformations) to complete vital records for all hospital births, fetal deaths, infant deaths, stillbirths, and abortions. Enters all pertinent information into state approved system. Must be able to abstract clinical information from the patient's medical record and determine the appropriate vital record forms to complete. Recognizes inconsistencies in documentation by the physician and/or patient c