Host

Description

Job Summary:

As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant.

Duties/Responsibilities:

• •Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude.
• •Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times.
• •Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests.
• •Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed.
• •Assist in coordinating reservations, ensuring all relevant information is recorded accurately.
• •Escort guests to their tables, presenting menus and informing them of daily specials and promotions.
• •Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover.
• •Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner.
• •Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary.
• •Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information.
• •Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations.
• •Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements.
• •Assist with cashiering duties, including handling cash transactions and processing payments accurately.
• •Stay updated on current promotions, events, and offerings to provide accurate information to guests.
• •Perform other duties as assigned by the management team to support the smooth operation of the restaurant.
• •Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• •Proven experience in a customer service role, preferably in the hospitality industry.
• •Excellent interpersonal and communication skills, with the ability to provide exceptional customer service.
• •Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor.
• •Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively.
• •Attention to detail and a high level of accuracy in handling guest information and seating arrangements.
• •Knowledge of food and beverage menus, including allergen information, is a plus.
• •A positive and team-oriented attitude, with a strong work ethic and a willingness to learn.
• •Must be able to work flexible hours, including evening, weekends, and holidays.
• •Must have a valid Food Handlers Certification
• •Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity

Education and Experience:

• •Must be at least sixteen years old.
• •High school diploma or equivalent (preferred).
• •Previous experience in a high-volume restaurant environment is preferred.

Physical Requirements:

• •Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
• •Must be able to lift at least 15 pounds.

Benefits & Perks:

• •Accrual up to 40 hours of PTO
• •Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
• •Corporate Shoe Program through Shoes for Crews and Skechers
• •Competitive Pay
• •Flexible Scheduling
• •401(k)

Full – Time employees are eligible for the following additional benefits:

• •Medical & Prescription
• •Dental & Vision
• •Health Saving Account (HSA)
• •Wellness Program
• •Discount Pet Care Plan