Hostess

Hostess

• Overview of the Role: As a Hostess: you will be responsible for creating a welcoming, professional, and positive experience for every guest from the moment they arrive until they leave. You will manage reservations, coordinate guest flow, support the service team, and help maintain a high standard of hospitality in a dynamic and fast-paced environment.
• You will be a key part of the guest experience, ensuring that reservations are handled accurately, guests are seated efficiently, and the venue maintains a welcoming and well-organized atmosphere.
• What you'll do:

• •Welcome and greet guests professionally and courteously, creating a positive first impression.
• •Manage and coordinate reservations received through online platforms and phone.
• •Ensure reservation information is accurate and up to date, minimizing errors and maintaining appropriate records.
• •Seat guests according to venue standards, availability, and reservations.
• •Manage guest queues during busy periods and clearly communicate expected waiting times.
• •Provide menus and relevant information to guests and respond to their questions or requests.
• •Direct guest inquiries to the appropriate team members when necessary.
• •Monitor common areas and ensure they remain organized and presentable, coordinating with housekeeping when required.
• •Support the service team in managing guest flow efficiently.
• •Offering a coat/closet room service, where applicable.
• •Manage and coordinate daily event content streaming.
• •Say farewell to guests warmly, thank them for their visit, and leave a positive final impression.
• •Contribute to a professional, welcoming, and service-focused atmosphere at all times.

Core Skills & Tools

• •Guest and hospitality management
• •Reservation management and booking platforms
• •Excellent communication and interpersonal skills
• •Time management and organization
• •Event and content coordination
• •Ability to work effectively under pressure
• •English language skills

What you'll bring:

• •Previous experience as a Hostess or in restaurant, hospitality, or customer service is preferred.
• •Strong communication and hospitality skills.
• •Ability to manage multiple tasks and priorities effectively.
• •Ability to lead, coordinate, and delegate when required.
• •A strong sense of responsibility and punctuality.
• •Team-oriented and collegial approach.
• •Organized, proactive, and results-focused mindset.
• •Ability to remain calm and professional in a high-pressure environment.
• •Conversational proficiency in English.
• •Experience working with reservation platforms is an advantage.

• About us
• You have come here for the vacancy. We aim to provide all the information you need to take the next step in your career.
• We hope the journey you are about to begin will be full of pleasant surprises and professional growth.
• We are apeople, representing adjarabet.com – the largest entertainment portal in the region and a proud member of the international group, Flutter Central & Eastern Europe.
• We offer a sustainable environment, a team of highly skilled professionals, and a workplace filled with new and exciting experiences. If you decide to start your journey with us, we will be delighted to share our 20+ years of experience in development, success, and innovation.

These are some of the benefits included in our employee package:

• •Generous annual leave
• •Individual health insurance
• •Paid sick leave
• •Paid maternity & paternity leave
• •Life event reward
• •Performance bonuses
• •Referral bonuses