HOT SPRINGS, AR - General Service Technician

Description

MISSION

To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles

ESSENTIAL DUTIES

• •Pull customer vehicles in and out of the shop
• •Complete oil/lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as needed
• •Complete proper/appropriate vehicle inspection and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findings
• •Perform tire replacement and repair services
• •Work with and reset TPMS systems
• •Replace wipers and light bulbs
• •Use automotive lift equipment in a safe manner.
• •Clean, stock, and maintain work area
• •Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
• •Perform wheel alignment service
• •Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• •Protect company assets
• •Regular attendance in accordance with assigned schedule
• •Ability to perform physical requirements as listed in job description
• •Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• •Minimum Education: High School
• •Minimum Job-Specific Experience: 1-2 years
• •Management Experience: N/A
• •Driver’s License Required: Yes
• •Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

• •Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems
• •Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
• •Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• •Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• •Repairing — Repairing machines or systems using the needed tools.
• •Troubleshooting — Determining causes of operating errors and deciding what to do about it.

Tools & Technology KSA’s:

• •Equipment Selection — Determining the kind of tools and equipment needed to do a job.
• •Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s:

• •Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• •Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• •Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• •Service Orientation — Actively looking for ways to help people.

Communication KSA’s:

• •English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• •Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• •Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.