Hotel Front Office Receptionist

Lakeside Hotel & Conference Centre is seeking a full-time receptionist to join our friendly and professional Front Office team at our North Ryde campus.

• •Salary Package: $62,830 per annum plus employer's superannuation
• •Appointment Type: Full time, continuing appointment
• •Location: Lakeside Hotel & Conference Centre | Macquarie University Services Limited (MQSL) | (Wallumattagal Campus, North Ryde

This is an exciting opportunity for a hospitality professional who enjoys working in a dynamic environment, delivering exceptional guest experiences and being involved in a broad range of hotel operations.

About the Role

As a receptionist, you will be one of the first points of contact for our guests and clients. You will play an important role in ensuring every guest receives a warm welcome, professional service and a positive experience throughout their stay.

Your responsibilities will include:

• •Provide a warm, professional and welcoming experience to all guests, visitors and clients.
• •Manage guest arrivals and departures, including efficient check-in and check-out procedures.
• •Process reservations, amendments, cancellations and guest requests accurately.
• •Respond professionally and promptly to guest enquiries in person, by telephone and via email.
• •Process accommodation, restaurant and other guest payments accurately and in accordance with hotel procedures.
• •Manage cash, EFTPOS and credit card transactions and complete required financial procedures.
• •Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.
• •Monitor and manage guest requests, ensuring they are followed through to completion.
• •Liaise closely with Housekeeping, Food & Beverage, Functions, Maintenance and other departments to ensure smooth hotel operations.
• •Assist with group bookings, conferences, functions and university-related accommodation requirements.
• •Provide information to guests regarding hotel facilities, services, local attractions and transportation.
• •Handle guest feedback and complaints professionally, escalating matters where appropriate and following through to resolution.
• •Identify opportunities to enhance the guest experience and support repeat business.
• •Maintain a high standard of presentation, professionalism and customer service at all times.
• •Follow hotel policies, procedures and operational standards.
• •Complete daily Front Office procedures, reports and administrative tasks accurately.
• •Support night audit and financial reconciliation processes where required.
• •Ensure appropriate security, emergency, WH&S and risk-management procedures are followed.
• •Assist with general hotel operations and other reasonable duties as required.

ABOUT YOU

You are someone who believes the core of hospitality is customer service and possess a friendly and approachable manner. You are great at multi-tasking, have excellent verbal and written communication skills and can think on your feet to solve problems.

To be successful in this role, you will have:

• •Demonstrated experience in a customer-facing or customer-service role (experience in hospitality or a related service industry is preferred).
• •A genuine commitment to excellent customer service and the ability to remain calm and resolve problems in challenging situations.
• •Strong organisational, time-management and attention-to-detail skills, including the ability to maintain accurate records and manage competing priorities.
• •Strong analytical and problem-solving skills.
• •The ability to work independently and collaboratively as part of a team.
• •Experience handling cash, EFTPOS, credit card transactions and daily financial reconciliation.
• •Proficient in the use of the Microsoft Office Suite of programs; experience using Opera Cloud PMS or another hotel property management system is highly regarded.

Previous hotel Front Office or Reception experience, including knowledge of reservations, check-in/check-out and Front Office procedures, as well as experience in a conference, events or functions environment is highly desirable.

*** The successful candidate must hold a current NSW Responsible Service of Alcohol (RSA) competency card and unrestricted full work rights in Australia, and will be required to undergo a police check.

Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.

ABOUT US

Lakeside Hotel and Conference Centre is an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde.

The facility supports both University and non-University business and offers a diverse range of hospitality services, including an award-winning 4-star hotel, licensed bar, contemporary à la carte restaurant – Lachlan’s, café and multipurpose function and conference facilities.

Benefits of Working for Lakeside Hotel & Conference Centre

This is an excellent opportunity to join a professional hospitality team within a unique university-based environment. You will have the opportunity to work across hotel accommodation, conferences, events, food and beverage and university-related business, providing a varied and rewarding hospitality experience. In addition to this, our benefits include:

• •Complementary Macquarie University Sport & Aquatic Centre gym access
• •Staff discounts at Campus Life operated hospitality and retail outlets
• •Ongoing development and mentoring opportunities
• •Generous leave entitlements
• •Access to our staff wellbeing program and staff support services
• •Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
• •Access to discounted corporate health insurance and free employee flu shot program.
• •Subsidised onsite parking options

How to Apply

If you are ready to deliver outstanding guest experiences and join a supportive team, APPLY NOW with your CV and cover letter addressing your suitability against the role requirements/ criteria above as part of the online application process.

For role-specific queries , contact Saad Khan, Hotel Front Office Manager at s.khan@mq.edu.au .

Applications Close: Sunday 18 October 2026 at 11:59 p.m. (AEST)

If you require any support or reasonable adjustments during the recruitment process, please let us know.

Note: Applications will be reviewed as they are received and we reserve the right to progress or decline an application prior to the closing date, and/or remove the advert earlier than originally advertised, so early applications are encouraged.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

• 18/10/2026 11:59 PM ​
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