House Manager

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

POSITION SUMMARY

The House Manager is responsible for leading smooth Front of House operation during events at the Pensacola Bay Center by performing the duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversees front-of-house operations including ingress and egress, lobby flow, crowd management, and guest experience throughout events

Supervise ticketing operations, resolve entry discrepancies, handle scanning issues, and coordinate with box office staff to ensure smooth admission processes

Respond to guest concerns, ADA accommodations, and escalated service issues in real time to maintain a safe and positive event environment

Collaborate with Event Operations, Security, and Production teams to execute event plans, enforce venue policies, and ensure compliance with safety regulations

Completes various records and reports

Performs other related duties as assigned by venue management

SUPERVISOR RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include supervision of front of house staff; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Excellent organizational skills required

Good written, verbal, and interpersonal skills required

Ability to interact with all levels of staff including management

Professional presentation, appearance, and work ethic

Ability to operate a computer terminal and printer

Dependable team player

Enthusiastic self-starter

Ability to learn new skills

Subject to credit and background screening

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required.

Associate’s degree preferred

1 to 2 years related experience and/or training or equivalent combination of education and experience.

Previous management experience in a similar venue.

SKILLS AND ABILITIES

Experience and understanding of the principles, and procedures related to the coordination of front of house staff and services in a public assembly environment

Work independently and able to exercise judgment and initiative

Have excellent communication, listening, problem solving, and organizational skills

Able to understand, speak, read, and write English

Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner

Able to operate two-way radio equipment

Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

WORKING CONDITIONS

Location: Onsite at Pensacola Bay Center in Pensacola, FL

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue.

Type on keyboard and maneuver a computer mouse

Reach with arms and hands to finger, handle, or manipulate hardware and equipment.

Must be able to lift and/or move up to 50 pounds or occasionally more with assistance.

Work inside and outside the building is required, with possible exposure to adverse conditions

Able to work extended and/or irregular hours including nights, weekends, and holidays.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.