Housekeeping Supervisor

Description

JOB SUMMARY

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.

Responsibilities:

- Approach all encounters with guests and employees in a friendly, service oriented manner.

- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.

- Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.

- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.

- Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.

- Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.

- Maintain key control system.

- Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.

- Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.

- Handle items for "Lost and Found" according to the standards.

- Be familiar with all Avion Hospitality policies and House Rules.

- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

Requirements

- At least 2 to 3 years of progressive experience in a hotel or a related field required.

- High School diploma or equivalent required.

- College coursework in a related field is helpful.

- Previous supervisory responsibility preferred.

- Long hours are sometimes required.

- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

- Ability to stand during the entire shift.