Housing Coach

• About New Moms
• At New Moms, we’re on a mission to empower young moms and their families to thrive and build brighter futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across Chicagoland.

• Position Summary
• The Housing Coach provides individualized coaching and family support to families living in our 18-unit supportive housing program in Oak Park. This position maintains a caseload of approximately 18 families, helping parents achieve goals related to housing stability, education, employment, and family well-being. Using a trauma-informed, Housing First approach, this role provides coaching, case management, resource connection, advocacy, and crisis support to help families build stability and thrive.

Location: Main Office in Oak Park, IL (206 Chicago Ave)

Schedule: Full-time, 40 hours/week

Starting Salary: $49,000 - $51,000

What a Day Might Look Like

No two days are exactly the same. A typical day might include:

Meeting with a family in their home to check in on goals, provide coaching, and address emerging needs

Helping a participant navigate a housing, employment, education, or family-related challenge

Connecting families with community resources and coordinating services with internal and external partners

Updating service plans, completing assessments, and documenting participant interactions

Collaborating with colleagues to address housing stability concerns or prevent a potential crisis

Supporting a participant experiencing emotional distress using a trauma-informed approach

Responding to participant needs through New Moms' goal tracking platform and other digital coaching tools

Participating in team meetings, professional development, or case consultation

Facilitating an evening house meeting or community-building activity with residents

Providing after-hours support as part of the Housing team's rotating on-call schedule

Key Responsibilities

Partner with 18 families, providing individualized, trauma-informed coaching and case management focused on housing stability, employment, education, and family well-being

Conduct assessments, develop service plans, complete IM+CANS updates, and maintain accurate participant documentation within required timelines

Conduct regular in-person home visits and support families through housing transitions, eviction prevention, crisis situations, and other challenges

Connect participants to community resources and coordinate services with New Moms staff and external partners

Build participant engagement and community through monthly house meetings, activities, and ongoing supportive communication

Participate in the Housing team's rotating on-call schedule to provide after-hours support for participant emergencies

Maintain IM+CANS certification and participate in the New Moms Coaching Model and ongoing professional development

Participate in staff meetings, agency initiatives, and workgroups; supervise volunteers or interns as assigned

Maintain timely communication, uphold New Moms' values and service model, and perform other related duties as assigned

You’ll Thrive in This Role If You Are:

A compassionate coach who believes everyone deserves a safe and stable home

Committed to a Housing First approach and strengths-based, participant-centered services

Comfortable building trusting relationships with families while maintaining appropriate professional boundaries

Comfortable working independently as the only on-site housing team member at this location

Skilled at navigating complex situations and providing calm, thoughtful support during times of crisis

Organized and able to manage multiple participant needs, deadlines, and documentation requirements

A strong communicator who enjoys collaborating with colleagues and community partners

Motivated by helping young families build stability, achieve their goals, and thrive

Qualifications

Education (one of the following required):

Bachelor’s in social work, psychology, counseling, or similar field

OR Bachelor’s in other field + 2 years clinical/human service experience

OR High school diploma + 5 years clinical or human service experience

Plus:

At least 1 year experience in a similar role preferred

Valid driver’s license, daily access to a car, and insurance required to complete essential functions of job description

Comfort using digital tools and case management software

Ability to work one evening per week; occasional weekends

Work Environment: Must be able to sit/stand for up to 8 hours, walk stairs, and lift up to 30–40 lbs (or perform with reasonable accommodation). Work environments may vary.

Benefits & Perks: We care about the well-being of our team and are proud to offer a comprehensive and competitive benefits package, including:

Medical insurance with generous employer contribution

Dental and vision insurance

Flexible Spending Account (FSA)

Short-term disability, long-term disability, and life insurance – 100% employer-paid

Employee Assistance Program (EAP) for free counseling and resources

Generous paid time off, as well as 15 paid holidays and half days on Fridays during the summer

403b retirement plan with employer match

Pre-tax transportation benefits

Professional development opportunities

Discounts on Bright Endeavors products

Free spiritual direction services