HR Operations Senior Specialist: ACCOMMODATIONS

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Performs experienced HR operations support and coordination activities with a focus on accuracy, service quality, and issue resolution. Independently handles moderately complex HR transactions, supports reporting and process execution, and serves as a resource to lower-level support teammates.

Job Description

**For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position. This includes, but is not limited to:

• •H-1B,
• •F-1 OPT
• •F-1 STEM OPT
• •F-1 CPT
• •J-1
• •TN-1
• •TN-2
• •E-3
• •O-1
• •Future sponsorship for U.S. lawful permanent residence status

LOCATION:

Please note that candidate must be located in *or* willing to self-relocate to the following location:

Charlotte, NC

Truist 'in office' requirement is 5 days per week. No full remote or relocation assistance available at this time.

• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• 1. Processes and reviews HR employment actions including hires, terminations, job changes, leave administration, and employee data updates.
• 2. Maintains and audits personnel records to ensure accuracy, completeness, and compliance with policies and controls.
• 3. Resolves non-routine HR operations issues and escalates more complex matters as appropriate.
• 4. Prepares and validates HR reports and data related to headcount, turnover, absences, and transaction volumes.
• 5. Supports administration of compensation and benefits programs through accurate processing and data review.
• 6. Responds to teammate and manager inquiries regarding HR policies, procedures, and transactions.
• 7. Provides guidance and on-the-job training to S1–S2 teammates and supports quality review of their work.
• 8. Identifies process gaps or recurring issues and recommends improvements to enhance efficiency and service delivery.
• 9. Partners with HR colleagues to support operational initiatives, audits, and cycle-based activities.

• Required Qualifications
• The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 1. High school diploma or equivalent; additional education or training preferred.
• 2. Minimum of 4 years of experience in HR operations, shared services, or administrative support.
• 3. Demonstrated knowledge of HR processes, policies, and recordkeeping requirements.
• 4. Proficiency in Microsoft Office applications and HR information systems.

*Preferred Qualifications*

• •Extensive, hands-on experience leading complex employee accommodations cases (ADA, medical, religious, and disability) within a large, regulated organization
• •Deep knowledge of applicable regulations and frameworks (e.g., ADA, FMLA, state/local laws) with the ability to interpret and apply them in nuanced, high-risk situations
• •Proven ability to independently manage end-to-end accommodations processes, including intake, interactive dialogue, documentation, and resolution
• •Experience leveraging HR case management and workflow tools (e.g., ServiceNow, Workday) to manage accommodations processes, documentation, and reporting
• •Exceptional communication and stakeholder management skills, with a proven ability to navigate sensitive conversations across employees, managers, HR, legal, and external partners

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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