Human Resources Generalist

CANDIDATE PROFILE

Preferred Education and Experience

• •High school diploma or GED; 2 years’ experience as supervisor level, OR
• •Degree from an accredited university in Human Resources, Business Administration, or related major; 2 years’ experience in the human resources as supervisor level, management operations, or related professional area.

Required Qualifications

• •Proficiency in reading, writing English (additional language required for certain positions)
• •Proficiency in Microsoft Office Suite and HRIS system
• •Excellent communication and interpersonal skills
• •Ability to handle confidential information with professionalism
• •Ability to work independently and collaboratively in a fast-paced environment
• •Experience in visa and work permit processing is advantageous

Willing To:

• •Work in contact with the general public using strong communication and customer service skills
• •Demonstrate openness to adapt to different cultural contexts based on location
• •Willing to be flexible across shifts as required by business needs

JOB SPECIFIC TASKS

Recruitment & Onboarding

• •Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
• •Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
• •Assist employees with internal and external transfer requests and procedures.
• •Monitor and assist managers/supervisors with hiring processes and issues.
• •Coordinate and conduct applicants, reference checks, and social security number verification in accordance with company procedures.
• •Maintain applicant flow, orientation and transfer request logs.
• •Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment.
• •Create and maintain new hire files and enter them into Workday.
• •Create new employee personnel file.

• •Assist with orientation of new employees.
• •Train new hires on Human Resources processes, programs, policies, information systems, etc.
• •Support visa and work permit documentation and application for expatriate employees, where applicable.

Compensation & Benefits

• •Administer employee benefits programs, including insurance, provident fund, wellness programs, and other related programs, where applicable
• •Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary.

Administration

• •Maintain confidentiality and security of employee and property records, files, and information.
• •Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, department orientation check list).
• •Answer phone calls and record messages.
• •Create and maintain filing through Human Resources Information Systems and documentation as needed.
• •Generate Human Resources data reports as required or as requested.
• •Serve as Human Resources subject matter expert and participate on project teams.
• •Support Human Resources audits and documentation requirements.

Communications and Relations

• •Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
• •Inform Human Resources management of issues related to employee relations within the division or property.
• •Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
• •Assist and support management and the leadership team with handling and resolving Human Resources issues.

Policies and Procedures

• •Maintain confidentiality of proprietary materials and information.
• •Follow company and department policies and procedures.
• •Protect the privacy and security of guests and coworkers.
• •Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• •Perform other reasonable job duties as requested by Supervisors.

Communication

• •Talk with and listen to other employees to effectively exchange information.
• •Speak to guests and co-workers using clear, appropriate and professional language.
• •Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• •Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• •Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Working with Others

• •Support all co-workers and treat them with dignity and respect.
• •Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• •Develop and maintain positive and productive working relationships with other employees and departments.
• •Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• •Partner with and assist others to promote an environment of teamwork and achieve common goals.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.