HVAC Selling/Service Technician

Description

The Role

Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.

Responsibilities

• •Complete all general HVAC in-home, service calls.
• •Establish customer rapport to help clients find the right products and services for their needs and wants.
• •Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• •Educate and assist customers in choosing the best finance options and maintenance plans.
• •Explain replacement opportunities for aging, inefficient or underperforming systems.
• •Understand your service criteria and hold yourself accountable for exceeding goals.
• •Show yourself as professional and knowledgeable to win new referrals and repeat business.
• •Work along side customer service and dispatch to ensure overall success of the business.
• •Maintain a clean, organized job site and well inventoried truck.
• •Participate actively in all training exercises, morning meetings, trade shows and retreats.
• •Train and mentor apprentices to ensure quick, accurate repairs and installations.
• •Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
• •Selling HVAC equipment
• •Load Calculations
• •Duct work and Airflow

Requirements

Competencies for Success

• •Knowledge of local HVAC codes and ability to make on-the-job applications.
• •Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
• •Continued education and training to obtain NATE certification.
• •Clean, safe driving record.
• •Highly organized with exceptional follow-through abilities.
• •Strong verbal and written communications.
• •High integrity with advanced social skills and ability to make solid connections.
• •Strong desire to be a better technician tomorrow than you are today.
• •Competitive individual contributor who also loves to win as a team.