HVAC Service Technician

Description

Residential Service HVAC Technician

At Hoover, we're more than a home services company—we're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed.

We're looking to add a skilled, customer-focused Residential Service HVAC Technician who is passionate about helping homeowners and delivering exceptional service.

At Hoover, you get more than just a paycheck—you get the opportunity to grow your career with ongoing training, strong leadership support, and a company that treats employees like family.

Compensation & Benefits

• •$28–$33/hour DOE
• •Medical, Dental, and Vision Insurance
• •Prescription Drug Coverage
• •Employee Assistance Program (EAP)
• •Company-Matched 401(k) Retirement Plan
• •Short-Term and Long-Term Disability Insurance
• •Life Insurance
• •Paid Time Off and Vacation
• •6 Paid Holidays
• •Biweekly Pay
• •NB Fitness Discount

Tools & Support

• •Company Vehicle, Gas Card, iPad, and Uniforms Provided
• •Dispatch from Home
• •Consistent Monday–Friday Schedule with On-Call Rotation
• •Ongoing Technical and Professional Development Training
• •Supportive Team Environment with Advancement Opportunities

Responsibilities

• •Diagnose, troubleshoot, and repair residential HVAC systems, including furnaces, air conditioners, heat pumps, ductwork, ventilation systems, and thermostats
• •Educate homeowners on system performance, repair needs, and maintenance recommendations
• •Perform comprehensive whole-home HVAC safety inspections (60–90 minutes per visit)
• •Identify and recommend upgrades or preventative improvements, including indoor air quality solutions, system enhancements, and maintenance agreements
• •Prepare accurate estimates, invoices, and job documentation using ServiceTitan
• •Deliver exceptional customer service and build trust with homeowners through clear communication and professional recommendations
• •Participate in ongoing technical and customer service training

Performance Expectations

• •Complete 3–4 service calls per day
• •Maintain a 70%+ conversion rate on recommended services
• •Conduct thorough whole-home safety inspections on every visit
• •Contribute to membership plan growth and customer retention
• •Maintain a callback rate below 3% through quality workmanship and attention to detail
• •Deliver consistent 5-star customer experiences
• •Build lasting relationships with homeowners through professionalism and trust

Desired Traits

• •Accountable, dependable, and committed to delivering quality work
• •Professional with excellent communication and customer service skills
• •Coachable, team-oriented, and committed to continuous improvement
• •Integrity-driven with a commitment to quality workmanship and doing the job right the first time
• •Organized and able to maintain a clean vehicle, workspace, and professional appearance
• •Technically skilled with strong diagnostic and problem-solving abilities
• •Customer-focused and passionate about helping homeowners make informed decisions
• •Entrepreneurial and comfortable presenting solutions that improve comfort, efficiency, and system performance

Requirements

• •3+ years of hands-on residential HVAC experience
• •EPA certification is a plus
• •Valid driver’s license
• •Familiarity with ServiceTitan is a plus
• •Boiler experience is a plus