i2nd Level Supporter - E-banking

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an i2nd Level Supporter - E-banking based in United States.

• As an i2nd Level Supporter - E-banking, you will play a key role in maintaining the reliability and performance of digital banking services.
• You will provide advanced technical support to customers, investigating and resolving issues affecting e-banking platforms and related digital services.
• Working closely with internal technical teams and external service providers, you will ensure incidents are handled efficiently and in accordance with established service standards.
• You will manage complex support requests, perform structured troubleshooting, and coordinate escalations when specialized expertise is required.
• Through direct customer interactions in German and French, you will deliver clear guidance and reliable technical assistance.
• You will also contribute to improving support processes, documentation, and tools to enhance service quality and operational efficiency.
• This remote freelance opportunity is suited to a technically skilled, customer-oriented professional who thrives in a collaborative and fast-paced IT support environment.