IBM iSeries System Operator

Company: Pencor Services, Inc.

Full-Time Shift: Monday-Friday, 8AM-5PM however, will need to be available occasional evenings, weekends and holidays for production support, maintenance, system outages and critical incidents

Pencor and its subsidiaries are Equal Opportunity Employers

The iSeries System Operator’s role is to run processes daily,weekly,monthly or as needed to support all business applications’ needs. This individual also participates in some planning and implementation of policies and procedures to ensure system maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Will perform required processes for all applications residing on IBM iSeries System. May occasionally require performing operational tasks during non-business hours to minimize impact to business operations

General Responsibilities include:

Assisting with the management of all scheduling processes

Performing and testing routine system backups and restores

Performing assigned tasks for all applications in a consistent and accurate manner

Running assigned processes for the various applications supported and maintaining current and accurate documentation on performing those tasks

Ensuring documentation/processes are clear and precise and easily accessed

Ensuring the integrity and security of multiple databases and data transfers in accordance to business needs and industry best-practices regarding privacy, security and regulatory compliance

Managing reports and Outqs; ensuring archiving processes are performed

Assisting with the setting up of end user accounts, permissions and access rights

Anticipating, mitigating, identifying, troubleshooting and resolving hardware and software problems; Escalating incidents when necessary

Assisting with testing of application upgrades

Supporting application development teams throughout project lifecycles

Assisting in software and hardware improvements, upgrades, patches, reconfigurations and on- going maintenance

Running required reports in response to business user needs

Ensuring operational tasks can be performed in your absence through documentation and training of other staff members

Running reports to clean up IBM iSeries Outqs and old programs as well as various other objects in co-ordination with IBM iSeries Admin

Ensuring telephone coverage during absence of Administrators

Backing-up System Management

Completing and assigning milestones on operational duties in a timely manner

Developing IBM iSeries Control Language Programming (CLP) when required

Other duties as assigned

Qualifications:

H.S. Diploma or G.E.D.

Minimum 3-5 years experience supporting IBM i (AS400, iSeries and Power Systems) environments

Established residency in Pennsylvania

High-level manual dexterity to operate a computer keyboard, mouse, power tools and to handle other computer components

Availability to work occasional evenings, weekends, and holidays to support maintenance windows, system upgrades, testing, and disaster recovery activities

Experience with IBM i Operating System Administration, including subsystem management, job management, message handling, and system monitoring

Experience performing IBM i system upgrades, PTF installation, Technology Refresh updates, and system health checks

Experience with data management

Experience documenting processes

Hands-on software and hardware troubleshooting experience

Experience managing tape libraries, virtual tape systems, and cloud backup solutions

Experience with batch processing, job queues, output queues, printer configurations, and spool file management

Experience using system monitoring and alerting tools

Experience with workload automation and job scheduling products such as Robot Scheduler, HelpSystems automation products, or equivalent solutions

Working technical knowledge of network, PC and IBM iSeries platform operating systems

Working technical knowledge of current systems software, protocols and standards

Knowledge of IBM i Security Administration, including user profiles, authorization lists, object-level security, and auditing

Knowledge of high availability and replication solutions such as MIMIX, PowerHA, Quick-EDD, or similar products

Familiarity with IBM i performance monitoring and tuning tools

Good understanding of the organization’s goals and objectives

Knowledge of applicable data privacy practices

Adept at reading, writing, and interpreting technical documentation and procedure manuals

Strong Customer Service Skills

Proven Analytical and Problem-solving Skills

Strong Communication Skills - Oral and Written

Ability to troubleshoot system performance issues using IBM i diagnostic tools

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to present ideas and solutions in a user-friendly language

Ability to pay keen attention to detail

Ability to work effectively within a team-oriented, collaborative environment

Ability to be highly self-motivated and work independently with minimal supervision and make sound operational decisions under pressure.

Ability to collaborate with internal IT teams, software vendors, and business users to resolve system and application issues

Ability to sit for extended periods of time

Willingness to go the extra mile when necessary

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