Implementation Consultant

Who is HammerTech?

HammerTech is the Compliance, Risk and Safety Control Tower software platform for the construction industry. Our mission is simple: help the trillion-dollar construction industry reduce risk, improve productivity, and increase profits—safely.

We have over 400+ incredible clients and are the solution of choice in the Australia and New Zealand market and growing rapidly in North America and Europe. With Series A completed and over $10 million+ capital raised from investors like Arrowroot Capital, we are investing in new markets and products to accelerate growth.

We offer remote and in-person working options to support an inclusive and balanced work culture.

To support the significant growth and development of the organization, we are seeking the expertise and capability of an Implementation Consultant to join our dynamic team.

What you’ll do at HammerTech

The role has two key components. The first is to become a HammerTech expert so that assistance can be provided in many facets of implementation including configuration, project planning, training material creation, training delivery and ongoing implementation support. The second key component is to provide customer support to existing HammerTech customers. Secondary to implementation and support activities, the role will assist in the day-to-day business administration activities of HammerTech, tasks ranging from assisting in the upkeep of our online knowledge base to undertaking continuous improvement on HammerTech processes.

Responsibilities

Software configuration to meet the requirements outlined in the implementation concept design

Assist in project work as directed

Provide project management/stakeholder management of clients during the “implementation” phase

Provide status reporting to both internal management and clients

Generate training material and training schedules for clients

Provide training to new and existing clients

Assistance with general business administration i.e. updating of knowledge base

Provide phone and email support to clients

Provide technical assistance to clients as required

Apply application expertise to identify problems, investigate causes and recommend solutions to correct problems

Update support articles as required

Become an expert in HammerTech applications

Other duties as required from time to time

Are you a good fit? Let’s start with the HammerTech Core Values:

Everyone at HammerTech lives by our company values of United, Innovative and Authentic and we hope you’ll help us bring these to life in your role.

While you may not come from construction or technology, we know you’ll fall in love with the industry. It’s known for passionate and caring people, team players and avid problem solvers who want to build a better world. With your help as Marketing Specialist, we’ll help construction build safer, smarter, better— together.

Our ideal candidate will bring the following:

1 – 3 years working for a SaaS (software as a service) organization

Being involved in the implementation and rollout of a SaaS based application

Tertiary qualifications in IT or similar or equivalent commercial experience

Experience in supporting the development and delivering of training programs

Experience in business process improvement (desirable)

Experience within or understanding of the building and construction or similar industry (preferred but not essential)

Experience in undertaking any activities within the Quality, Health, Safety or Environment space (preferred but not essential)

Experience in change management (preferable)

And if you really want us to double back, you’ll have:

Strong organization, planning and project management skills

Outstanding customer service and communication skills

Excellent written and verbal skills

Attention to detail: work within the team to ensure documentation of processes is maintained to a high standard

Excellent analytical and problem-solving skills

Capacity to build and foster strong stakeholder relationships

Capacity to manage competing priorities and meet agreed targets and timelines

Capacity to work effectively as part of a team

Positive attitude and outgoing personality

We recognize many of the skills we’ve developed over our careers are often transferable. We believe that creativity, enthusiasm, and drive are the keys to success. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

Benefits at HammerTech

As a Manchester employee, you’ll enjoy our balanced work-life culture with benefits including but not limited to:

Flexible WFH arrangements – we trust you!

Access to a beautiful co-working space in Manchester with amenities

Generous training budget & career mapping opportunities

Birthday Leave

Work Anniversary Rewards

Team Tune-Up Workshops

Regular social events & employer-funded travel (throughout the UK, Europe and internationally)

Opportunities to grow your career and make an impact quickly

HammerTech values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please let us know of any needs we may not have accommodated.