Implementation Consultant

About Scotty AI

Scotty AI scales the global digital workforce. Based in the Netherlands and Portugal, we empower enterprises to deploy digital workers at scale and automate end-to-end processes — driving unprecedented cost savings, stronger business outcomes, and better experiences for everyone involved.

The Role

As an Implementation Consultant, you're the client's day-to-day point of contact for the length of an implementation project — from discovery through go-live. You translate business needs into requirements, define the business-level conversation flow, and coordinate with the Conversation Designer and developers building it, keeping the project on track and the client informed. This is a project role, not an account role: the Customer Success Manager owns the client relationship before the project starts and after it ends — you hand back to them (and to Support) once delivery is complete. For major escalations, you loop in your manager or the CSM rather than owning resolution alone.

Key Responsibilities

Client Requirements & Workshops: Run discovery/workshop sessions with clients (prep, facilitation, follow-up notes); translate business processes into conversational requirements.

Conversation Design (business flow) — shared with Conversation Designer: Define the user journey and business logic — steps, decision points, messaging intent, edge cases. The Conversation Designer co-designs the technical mapping.

Content Collection: Gather copy, FAQ answers, brand voice guidelines, and business rules for the Conversation Designer to implement.

Agile Delivery Management: Sequence delivery work within the project's sprint cadence, groom the backlog, track blockers.

Documentation (AI-driven): Create and maintain project docs, scope definitions, and configuration workbooks using AI tools — including setting up the AI workflows/templates that generate and update them — reviewing output for accuracy.

Testing & UAT: Build the test plan, guide client feedback testing and UAT, and test the finished build against the original requirements (not a technical test).

Support Ticket Triage: Triage incoming tickets during the project and route technical issues to the Conversation Designer.

Client Communication: Keep the client informed with regular status updates and expectation-setting; support with escalations, in coordination with your manager.

Status Reporting: Report project status to your manager.

Key Skills

Client Communication: Clear, confident communication with client stakeholders; able to hold the agreed scope and timeline under pushback, without needing formal authority to do it.

Conversation & UX: Strong grasp of business-level conversation design (journeys, decision points, edge cases); comfortable partnering with a Conversation Designer on technical mapping.

Agile Delivery: Comfortable sequencing project work in a sprint/backlog cadence, grooming a backlog, and flagging blockers; fluent in Jira, Confluence, and ticket-based workflows.

AI-Enabled Documentation: Able to use AI tools to draft and maintain documentation and set up simple AI workflows that keep it current with minimal manual upkeep — and to critically review AI-generated output for accuracy before it reaches a client.

Analytical Rigor: Able to build test plans, interpret UAT/client feedback, and judge whether a build meets the original requirement.

Key Behaviors

Accountable: You see a project through end-to-end, escalating rather than trying to solve everything solo.

Composed: You don't get overwhelmed by a demanding or highly technical stakeholder pushing back on scope.

Proactive: You anticipate client needs and surface risks early; you don't wait for a perfect brief.

Curious: You have a genuine interest in understanding client businesses and users.

Organized: You keep a clear, current view of scope, timeline, and backlog as priorities shift.

Collaborative: You work closely with the Conversation Designer, share context clearly, and hand work off (and take it back) smoothly.

AI-Fluent: Comfortable experimenting with AI tools to speed up documentation and delivery work, while knowing when to trust the output and when to slow down and verify it yourself.

Key Outputs

Requirements docs and workshop notes.

Business-level conversation flow specs.

Scope notes and configuration workbooks, produced and kept current via AI workflows.

Groomed backlog and current Jira/Confluence tickets.

Test plans, UAT results, and client sign-off.

Application Requirements

Language: Fluency in English is required. Fluency in Dutch is highly preferred. CV and application must be submitted in English.

Residency: Currently based in Portugal (proximity to Aveiro is a plus).

Work Permit: Valid Portuguese work authorization required.

Benefits

Permanent contract.

Remote-first work model with occasional office visits.

Comprehensive health insurance.

Annual fully paid 1-week company shutdown.

Flexible work environment with a high-growth scale-up culture.