Implementation Support Specialist

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.

Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.

Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.

What you will do:

Responsible for being the main point of contact for TPA (an external client) for new group implementations

Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.

Ensure all requirements are documented in the standard project templates and tools

Maintain a detailed project plan and an open items log for project monitoring purposes

Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity

Conduct administrative tasks supporting data entry of new group implementations within the applicable systems

Build client profile utilizing CRM tool

Act as a liaison between the internal contracting team and the Implementation Team

Act as a liaison between the internal invoicing team and the Implementation Team

Provide go live support to the Implementation Managers, Implementation Analysts and the TPA

Participate in post go live discussion to improve identified performance opportunities

Participate in the new group implementation lifecycle

Participate in internal and external client meetings

Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones

Provide attention to detail on all project requirements to ensure the client’s needs are met

Ability to be a self-starter and take initiatives

Ability to multitask effectively

What you will bring to SmithRx:

Bachelor's degree or equivalent work experience preferred

Healthcare and/or pharmacy experience strongly preferred

Experience coordinating complex tasks across multiple projects and clients

Experience in a customer service role

Corporate experience preferred

Proficiency in Microsoft Office required

Proficiency in the Google platform/apps preferred

Proficiency using Salesforce

Strong communication skills via face-to-face meetings, conference calls and written correspondence

Strong team orientation and desire to succeed

Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

Ability to work with tight deadlines and solve for near term deliverables

Ability to manage multiple projects and tasks with grace, efficiency, and ownership

What SmithRx Offers You:

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance

Flexible Spending Benefits

401(k) Retirement Savings Program

Short-term and long-term disability

Discretionary Paid Time Off

Paid Company Holidays

Wellness Benefits

Commuter Benefits

Paid Parental Leave benefits

Employee Assistance Program (EAP)

Well-stocked kitchen in office locations

Professional development and training opportunities

Zone A includes the following locations:

San Francisco Bay Area - California

Metro New York City - Connecticut, New Jersey, New York and Pennsylvania

Zone A Pay Range

$58,100 — $68,400 USD

Zone B includes the following locations:

California - outside of San Francisco Bay Area

Metro Denver / Boulder - Colorado

Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia

Metro Boston / Cambridge - Massachusetts and New Hampshire

Metro Austin - Texas

Metro Seattle - Washington

Zone B Pay Range

$53,300 — $62,700 USD

Zone C includes all other locations not listed above, including:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming

Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia

Zone C Pay Range

$48,500 — $57,000 USD

Compensation & Benefits

Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.

Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here .