Incident Management Lead

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

The Incident Management Lead is responsible for overseeing operational and technology risk incidents across the organization. The role ensures that incidents are properly investigated, root causes are identified, and action plans are implemented to strengthen controls and reduce business risks. This role also works closely with different stakeholders and provides incident reports and updates to senior management.

You will be responsible for the following:

Review and validate operational and technology risk incidents reported by different business units

Facilitate root cause analysis and coordinate investigations with relevant stakeholders

Support incident investigations, including participation in briefing sessions and war rooms when needed

Work closely with business units in resolving incidents and improving the overall risk and control environment

Monitor action plans and ensure timely implementation of corrective measures

Assist in monitoring issues, key risks, and action items across teams

Prepare incident reports and presentations for senior management and board committees

Support the review and enhancement of incident management policies and standards

Escalate key risks and potential non-compliance issues when necessary

Provide regular updates and reports to the Risk Division Head

We are looking for:

Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related courses

At least 2 years of relevant experience in risk, incident management, controls, or data-related functions within the financial services or fintech industry

Strong problem-solving and analytical skills

Good understanding of risk management, internal controls, and process management

Excellent communication and stakeholder management skills

Detail-oriented and highly organized

Able to work independently and manage tasks under pressure

High level of integrity, accountability, and ownership

Willingness to learn and collaborate with cross-functional teams

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package