Infra Tech Support Practitioner

• Project Role : Infra Tech Support Practitioner
• Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
• Must have skills : Cloud Network Operations
• Good to have skills : DevOps, Palo Alto Networks Firewalls
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• .Summary:
• As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across multiple platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and providing support for server and network areas, all while adhering to defined operating models and processes. Your role will require both remote and onsite support, ensuring that all systems function optimally and efficiently.

• Key Responsibilities
• The Cloud Network SME experienced in single or multi-cloud network in designing, implementing, and troubleshooting the cloud network especially Microsoft Azure.
• 10-12 years of relevant experience in networking domain in design, implementation, troubleshooting, monitoring, management of on-Prem and Cloud IAAS including routing , Azure networking, Network security, load balancer and various network monitoring tools.
• Should be able to play the SME/L3 role to resolve complex network issues
• Experienced in designing the firewall s highly available architecture, especially Palo Alto.
• Design and implement secure, scalable, and highly available Azure network architectures.
• Lead end-to-end cloud network design projects, including virtual networks (VNets), subnets, NSGs, UDRs, Azure Firewall, Application Gateway, ExpressRoute, and VPNs.
• Provide technical leadership, mentorship, and guidance to network and cloud engineers.
• Participate in cloud assessments, cost optimization, and capacity planning.

• Technical Experience
• Experienced in Azure public cloud network technologies like VPN, Azure Express route, VNETs, NSGs
• Strong knowledge of network security technologies like - Palo Alto, F5 LBs, LTMs
• Experienced in designing the firewall s highly available architecture, especially Palo Alto, implementation & troubleshooting exposure.
• Strong BGP Routing and switching, VPN Technologies skills with very strong hold of - Arista 7k, Cisco 9k, ASRs and CSRs.
• Expert in IPsec VPN, Global Protect VPN.
• Strong knowledge of Aviatrix deployment and design best practices in single or multi-cloud environments.
• Good to have DevOps skill sets.

• Education Qualification:
• Btech or Equivalent

• Professional Attributes
• A process-oriented individual, with strong interpersonal skills, who has the flexibility to thrive in a fast-paced, dynamic organization.
• Able to lead the discussion and front end during the complex discussion.
• Must be able to work a flexible schedule, including overtime and after hours.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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