Infrastructure Engineer II and Trusted Advisor - In Office

Infrastructure Engineer II and Trusted Advisor

Data Defined, LLC is a leading Managed IT Services provider serving businesses, healthcare organizations, nonprofits, and public sector clients throughout Maine and Northern New England. Since 1998, we have helped organizations improve productivity, strengthen security, and leverage technology to achieve their goals.

Our mission is simple: to become a trusted technology partner that organizations can rely on to keep their systems secure, efficient, and aligned with their business objectives.

What We Offer

Collaborative and supportive team culture

Exposure to diverse technologies and client environments

Professional development and certification opportunities

Competitive compensation and benefits

Opportunities for career growth and advancement

• Job Summary
• The Infrastructure Engineer II serves as a senior technical resource responsible for supporting, implementing, and optimizing technology solutions for our clients. This role combines advanced technical expertise with exceptional customer service and communication skills.

This is a full-time, in-office position located in Brunswick, Maine. While much of the work is performed from our office, the role requires approximately 25% local travel to client locations for project work, onsite troubleshooting, consultations, and technology deployments.

The ideal candidate is self-motivated, enjoys solving complex technical challenges, thrives in a team-oriented environment, and is committed to delivering exceptional client experiences.

Job Duties & Responsibilities

Client Support & Escalation

Provide advanced Level 2 and Level 3 technical support.

Troubleshoot complex server, cloud, network, and security issues.

Serve as an escalation resource for junior team members.

Communicate effectively with clients regarding issues, solutions, and recommendations.

Infrastructure & Cloud Administration

Support Microsoft 365, Entra ID, Azure, and related cloud services.

Maintain Windows Server, Active Directory, storage, and virtualization environments.

Configure and support networks, firewalls, wireless systems, and VPN technologies.

Administer backup, disaster recovery, and cybersecurity solutions.

Projects & Documentation

Participate in migrations, upgrades, and deployment projects.

Maintain accurate technical documentation.

Contribute to process improvement, automation, and standardization initiatives.

Mentorship

Coach junior engineers.

Share technical knowledge.

Assist with internal training initiatives.

Qualifications

Education & Experience

5+ years of IT experience

2+ years in a managed services environment preferred

Experience supporting multiple client environments

Strong written and verbal communication skills

Preferred Certifications

Microsoft Certifications

Azure Certifications

CompTIA Network+

CompTIA Security+

VMware Certifications

Cisco Certifications

Technical Knowledge & Skills

Cloud Platforms

Microsoft Azure

Microsoft 365

AWS

Infrastructure

Windows Server

Active Directory

Entra ID

Hyper-V

VMware

Networking

Firewalls

Switching

Routing

VPN Connectivity

Wireless Networks

Cybersecurity

MFA

Endpoint Protection

Email Security

Vulnerability Management

Security Best Practices

Endpoint Management

Windows

macOS

Mobile Device Management

Microsoft Intune

Automation

PowerShell

Workflow Automation

RMM Platforms

Benefits

Competitive salary

Generous 401(k) matching contribution (100% match on the first 3%

Medical insurance

Company-paid life insurance

Company-paid short-term disability insurance

Company-paid long-term disability insurance

Paid Time Off (PTO)

Seven paid holidays plus two floating holidays annually

Business casual work environment

Professional development opportunities

Convenient parking

Due to the nature of our business and certain regulatory requirements, this role may require access to controlled information and technology. Candidates must be able to successfully complete background screening and employment verification processes.

Data Defined is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable federal, state, or local law.