Inside Sales Representative

Description

DSA Doors is growing, and we’re looking for a friendly, detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit.

Why You’ll Love This Role:

As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success.

What You’ll Do:

Customer Support & Standard Sales

• •Be the first point of contact for customer calls and emails
• •Prepare and send quotes, pricing, product info, and lead times
• •Enter accurate customer orders in the CRM/ERP system
• •Provide updates on order status, shipping, or changes
• •Look for opportunities to upsell or add complementary products
• •Keep detailed notes in the CRM for visibility and follow-up
• •Coordinate with the sales team to ensure a smooth customer experience
• •Send samples, catalogs, or product information as needed

Custom Project Support

• •Assist the Custom/Project Sales team with non-standard or unique customer requests
• •Help prepare custom quotes, RFQs, and submittals
• •Coordinate with Engineering, Operations, and Customer Service for accurate project details
• •Track project timelines and ensure customers receive updates
• •Support smooth handoffs from quote to production

Requirements

What You Bring:

• •Associate degree or experience in inside sales or customer service
• •Strong communication skills and a customer-first mindset
• •Comfort working in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• •Ability to stay organized, work efficiently, and manage multiple tasks

Experience you’ll bring:

• •Associates degree or previous experience in customer service or inside sales
• •Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
• •Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential

We’ll be excited if you have:

• •2+ years inside sales or customer service experience in selling doors or building materials industry
• •CRM and ERP experience

Work Environment:

• •Onsite office environment
• •Monday to Friday
• •Celebrations and gatherings
• •Recognition program
• •Team approach

This is a full-time role, onsite in our Raleigh location.