Inside Sales Representative

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. www.rhfs.com

Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Inside Sales Representative.

In this position, you will:

Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures

Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers.

Writes bids and quotations when appropriate and performs follow-up procedures

Documents all customer contact and sales activities in the ACS system

Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers

Supports Outside Sales in implementing sales and marketing plan.

Keeps current on Ryan Herco Flow Solutions products

Attends product and sales training meetings as required.

Updates and maintains database

Requirements:

2+ years of proven sales and/or customer service experience

Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment

Excellent people skills. Interacts effectively and works productively with a wide range of people

Organized and detail-oriented

Fast learner with the ability to grasp new concepts

Persuasive, amiable, self-motived, and goal oriented

Excellent written and oral communication skills

MS Office (i.e. Word, Excel) savvy

Must be able to type 40 WPM