Insurance Coordinator

Our office, Triangle Implant Center - Mebane in Mebane, NC is seeking a detail-oriented and knowledgeable Insurance Coordinator to join our busy specialty practice. This role is essential in ensuring our patients receive the maximum benefits from their insurance coverage while maintaining compliance with billing and insurance regulations.

Job Summary As an Insurance Coordinator, you will play a vital role in managing insurance claims and ensuring accurate, timely processing. The ideal candidate will have a strong understanding of dental billing, coding, and insurance policies, including Medicaid and NC Tracks, while also providing excellent support to patients and our clinical/administrative teams.

Your Responsibilities

Verify patients’ dental insurance coverage and benefits

Communicate with insurance companies to obtain pre-authorizations for treatments

Assist patients in understanding their insurance coverage and estimated costs

Submit accurate and timely insurance claims electronically and via mail

Follow up on outstanding insurance claims, appeals, and denials

Manage insurance claims efficiently, ensuring timely submission and follow-up

Communicate with healthcare providers, clients, and insurance companies to resolve discrepancies or issues related to claims

Maintain organized files and records of all insurance-related documents

Stay updated on changes in Medicaid regulations and insurance policies

Collaborate with the front desk and clinical teams to ensure accurate patient information and treatment codes

Provide excellent customer service by addressing insurance-related inquiries and concerns

Educate patients on available payment options for uncovered services

Provide clerical support as needed

Help facilitate/coordinate other office responsibilities as needed

Your Background

At least 1+ years of previous experience in a similar role (dental insurance, billing, or coding)

Proven experience in insurance claims processing (including Medicaid and NC Tracks) is highly valued

High school diploma or equivalent required

Familiarity with dental practice management software and Microsoft Office Suite

Strong organizational skills with the ability to manage multiple tasks efficiently

Knowledge of dental documentation requirements and procedures

Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and insurance representatives

Detail-oriented with the ability to maintain accurate records and documentation

Problem-solving skills to address insurance claim discrepancies and denials

Professional, patient-centric attitude with a strong commitment to customer service

Must be able to sit and stand for extended periods of time.

Must be able to operate standard office equipment

Must be able to assist patients safely in and out of chairs or treatment areas

Must be able to maintain clinical positioning for extended periods

Must be able to work around medical equipment and instruments

Must be able to adhere to OSHA and infection control standards

Must be able to perform repetitive hand and wrist movements

Must be able to respond quickly in emergency situations

Why You Should Join Our Team

A career with us is a chance to work with everyone involved in the future of specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators, and more all work together to improve patient care experiences and clinical outcomes.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and supported. You will find a culture of continuous learning and a commitment to helping our team members succeed both at work and beyond.

Your Benefits & Perks

BCBS Medical & Dental insurance Options

VSP Vision Coverage

Complimentary Life Insurance Policy (employee only)

Short-term & Long-Term Disability

Pet Insurance Coverage

401(k) plan w/match options

HSA / FSA Account Access

Identity Theft Protection

Legal Services Package

Hospital/Accident/Critical Care Coverage

Paid Time Off

1107 S Fifth Street, Suite 250 Mebane, NC 27302

#priority

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

Position Base Pay Range

$21.50 — $26.50 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/

Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.

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