Intake Coordinator - Holyoke, MA

We are Local Infusion.

Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma.

Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way.

The Role

We’re looking for an Insurance & Intake Coordinator -- an "Infusion Guide" -- who is passionate about raising the bar in infusion therapy care .

The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy.

This is a Full-Time position located onsite at our Holyoke, MA center, with a schedule of Monday to Friday, 8:00 a.m. - 4:30 p.m. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload.

Salary starting at $25/hr + quarterly bonus based on metrics & full benefits

In this role, you will:

Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation

Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients

Communicate referral process and status to patients in a customer-centric way

Openly communicate with referring/prescribing providers

Assist in maintaining medical inventory and office supplies

Dedicated 6 week training plan to help you succeed in your role

Here’s what we’re looking for:

Passion for Patient Care, and Delivering Exceptional Patient Experiences

Health Care Experience Required

Prior Experience in Infusion is Preferred

Insurance Prior Authorization Experience

Medical Terminology Experience

Overall Medical Insurance Experience

Ability to quickly grasp new apps

Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

The Local Infusion Way

Local Infusion is a respectful upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.

As part of our team, full-time employees get:

Medical, dental, and vision insurance through our employer plan

Short and long-term disability coverage

401(k) — as an early-stage startup, and we match!

15 Days PTO — and we want you to take it!

Competitive paid parental leave and flexible return to work policy.

We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way.

We don’t discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

All Intake Coordinator's must provide documentation of a negative TB test (within the last two years), and a current BLS certification. Hepatitis B and influenza vaccination records are also requested as part of the onboarding process.

What It's Like to Work at Local Infusion - for Infusion Guides