Intern, Ops Excellence

Job Description

As an Ops Excellence Intern, you’ll support efforts to improve operational efficiency, process consistency, and customer experience within the Hotels & SNAP (Flight+Hotel) business.

You will work across day-to-day operational activities and process improvement initiatives, with a focus on data analysis, reporting, operational tracking, and identifying process trends or inefficiencies. The role provides exposure to how data is used to monitor operations, support decision-making, and improve processes within a fast-paced travel environment.

This role suits someone who enjoys working with data, identifying patterns, solving structured problems, and understanding how business operations work end-to-end.

What you’ll do

• •Handle operational follow-ups, data updates, and admin tasks.
• •Collect, clean, and check operational data.
• •Analyse data to find trends, errors, and inefficiencies.
• •Maintain reports, trackers, and dashboards.
• •Monitor operational KPIs and flag issues.
• •Help investigate problems with Operations and other teams.
• •Suggest improvements to recurring issues and processes.
• •Document workflows and SOPs.
• •Support UAT/testing and record results.

What we want

• •Proficiency in Google Workspace, particularly Google Sheets, Google Docs, and Google Slides.
• •Basic data analysis/statistics knowledge.
• •Good attention to detail.
• •Able to spot patterns and inconsistencies.
• •Organized and able to manage multiple tasks.
• •Good communication and teamwork.
• •Willing to learn quickly and adapt.

Good to have

• •Experience working with Google Sheets, including formulas, sorting, filtering, pivot tables, charts, and basic data analysis.
• •Data visualization/reporting experience.
• •Exposure to business analytics, operations, or process improvement.
• •Experience with SOPs/process mapping.
• •Ability to explain data findings clearly.