Investigation Associate, Middle Mile Product & Technology

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week-offs

• Key job responsibilities
• - Conduct investigations
• - Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• - Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• - Knowledge to systematically escalate problems or variance in the information
• - Experience to follow through on the resolutions to ensure they are delivered
• - Participate in ad-hoc projects and assignments as necessary

• A day in the life
• - Meet productivity, quality and other hygiene metrics/ goals
• - Share inputs for SOP enhancements

Basic qualifications

- Bachelor's degree

Preferred qualifications

- Bachelor's degree in any field of study

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