IT Operations Engineer

At Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we’re building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we’re helping create a truly scalable space industry.

Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we’d love to have you join us.

Description

Reusable launch systems are the key to seamlessly connecting Earth and space. Reliable, drama-free IT operations are foundational to these efforts. We are a small and motivated team, and as an IT Operations Engineer on Stoke Space’s Information Technology team, you’ll play a key role in supporting our Launch Complex and Launch Control Center at Cape Canaveral Space Force Station. This is a hands-on generalist role responsible for supporting the full range of technology needs for personnel operating in these critical environments.

You will support everything from computers, printers, phones, applications, peripherals, and user access issues to complex troubleshooting of workstations, conference rooms, network connectivity, operational systems, and technical infrastructure. You’ll work directly with engineers, operators, technicians, and business teams in a fast-moving startup environment as we accelerate toward the first launch of Nova.

You must be ready to stay focused, move fast, self-direct, and learn on the fly.

Responsibilities

Support and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems used across the Launch Complex and Launch Control Center

Serve as a primary IT point of contact for personnel working at the launch site, providing responsive support for day-to-day technical issues

Diagnose and resolve hardware, software, connectivity, access, and application issues across Windows, macOS, and common business systems

Troubleshoot complex computer and user environment problems, including performance issues, device configuration, account access, endpoint security tooling, and application behavior

Setup workstations, accounts, devices, and IT resources for new employees and visiting personnel

Support operational readiness by ensuring critical IT systems, user workstations, printers, displays, communications tools, and shared technology resources are functional and reliable

Configure, support, and maintain audio/video/camera systems used for meetings, launch operations, video conferencing, and facility security

Assist with network troubleshooting, including wired and wireless connectivity, DNS, DHCP, VLAN-related issues, and basic switch port troubleshooting

Install, terminate, label, and troubleshoot low voltage cabling, including network, controls systems, and AV wiring

Support IT projects including system upgrades, migrations, infrastructure improvements, hardware deployments, and launch-site technology buildout

Provide technical assistance to engineering, avionics, software, manufacturing, test, and launch operations teams as needed

Monitor hardware inventory, manage IT assets, and help maintain accurate documentation of systems and configurations

Escalate issues when appropriate while maintaining ownership through resolution

Provide a high level of service to ensure an exceptional end user experience

All other duties as assigned

Qualifications

Associate’s degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in a technical support or IT operations role

4+ years of experience in IT support, desktop engineering, systems support, helpdesk, or technical operations

Strong knowledge of Windows and macOS operating systems

Ability to independently diagnose and resolve common and complex software, hardware, endpoint, connectivity, and user access issues

Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic network troubleshooting

Experience supporting printers, peripherals, conference rooms, AV systems, and shared workplace technology

Comfortable working in operational, industrial, launch, manufacturing, or field environments where priorities can change quickly

Able to stoop, bend, crawl, climb, and lift up to 50 lbs. unassisted

Excellent customer service and communication skills

Unbeatable drive and ownership, with a willingness to act proactively to find solutions

Preferred Qualifications

Experience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high-reliability environments

Experience supporting CAD, engineering, test, telemetry, or operational software tools

Experience with mobile device management and endpoint management platforms

Experience with identity and access management systems

Experience with Microsoft 365, Slack, Confluence, or similar business systems

Experience with endpoint security tooling, device compliance, patching, and asset management

Experience troubleshooting AV, camera, display, and control room technology

Experience working in regulated environments, including ITAR, CUI, NIST 800-171, or similar security requirements

Benefits

Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.

Comprehensive benefits program including subsidized medical, dental, and vision insurance

Company-paid life and disability insurance

401(k) plan with employer match

4 weeks’ Paid Time Off

Holidays – 10 days (including an end-of-year closure)

Paid Family/Parental Leave

On-site gym or monthly wellness stipend (depending on location)

Dog friendly offices!

Compensation

Target Levels:

Level 1 Range: $89,040 - $133,560

Level 2 Range: $111,300 - $166,950

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

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ITAR Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.

Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on you