IT Program Manager

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Overview

The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments.

The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.

Key Responsibilities

Intake & Initiative Readiness

Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)

Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs

IT Ownership Coordination

Analyze initiative scope and determine appropriate IT ownership alignment

Coordinate and facilitate assignment of IT Milestone Owners

Support reassignment and escalation processes

Ensure ownership aligns with actual work effort and technical domain

Resource Coordination & Risk Management

Coordinate resource needs across inter-related initiatives

Support scope definition and risk assessment for technical programs

Identify cross-project risks and interdependencies and drive mitigation planning

Cross-Functional Leadership & Influence

Build strong relationships across IT, operations, and business leadership

Resolve conflicts and address project challenges across teams

Influence stakeholders outside direct reporting lines

Serve as a liaison across application, integration, analytics, and infrastructure teams

Small Project / Initiative Coordination

Provide coordination support for initiatives without assigned enterprise project managers

Track IT milestones and support execution alignment

Facilitate communication and issue resolution across stakeholders

Education

Bachelor's in Computer science or relevant field preferred

5+ years of experience accepted in Lieu of Bachelor's degree

Certification/Licensure

Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred

PMP preferred or obtained within 18 months

Experience

Experience within healthcare IT environments

Familiarity with ServiceNow and Wave or similar tools

Ability to influence without direct authority

Strong stakeholder management and relationship-building skills

Ability to manage multiple concurrent initiatives

Strong organizational and prioritization skills

Ability to interpret complex or incomplete information

Strong problem-solving and decision-making capability

Excellent written and verbal communication

Ability to translate technical concepts to diverse audiences

Strong attention to detail

Keywords: Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito . Linkedln, Talroo- IT

• 
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $120,744.00 - $183,164.80 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

• Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

• •Pet Insurance
• •Legal Resources Plan
• •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.