IT Service Desk Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Service Desk Coordinator based in India.

We are looking for an organized and customer-focused IT Service Desk Coordinator to support smooth and efficient IT operations across a global organization. In this role, you will act as a central coordination point between end users, service desk agents, and technical teams, ensuring that incidents and service requests are handled effectively. You will oversee ticket management, monitor service performance, and help ensure that issues are prioritized and resolved within agreed timelines. The position also involves providing initial technical guidance, maintaining support documentation, and identifying opportunities to improve service delivery. You will work in a collaborative, international environment where clear communication, accountability, and operational efficiency are essential. This is an excellent opportunity for an IT professional looking to develop their expertise in IT service management and support coordination.