IT Service Desk Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an IT Service Desk Manager based in India.

We are seeking an experienced IT Service Desk Manager to lead and optimize global IT support operations within a dynamic, technology-driven organization. In this role, you will oversee a geographically distributed team of IT support professionals, ensuring high-quality service delivery and an exceptional employee experience. You will drive operational excellence by improving service management processes, monitoring performance metrics, and ensuring compliance with service level agreements (SLAs). Working closely with cross-functional teams and external service providers, you will contribute to strategic IT initiatives, resource optimization, and organizational transformation. You will also play a key role in developing team capabilities, strengthening support standards, and implementing innovative solutions that enhance productivity and security. This is an opportunity to make a meaningful impact in a global environment while building and leading a high-performing IT service team.