IT Service Support (m/f/d) for AMLA

• DEKRA Arbeit GmbH is seeking a dedicated and reliable IT Service
• Support (m/f/d) Finance for a company in the finance sector in
• Frankfurt am Main. In this role, you will provide general
• administrative and organizational support, including meeting
• coordination, document preparation, correspondence, and internal task
• coordination.

Responsibilities:

• •Follow up on incidents, service requests, changes and ticket
• backlogs.
• •Monitor open tickets and response and resolution times.
• •Prepare basic service performance reports and identify recurring
• issues.
• •Coordinate operational follow-up with IT support teams.
• •Manage user access and permissions for confidential SharePoint
• sites.
• •Support basic SharePoint administration and maintain related
• documentation.
• •Provide operational support to the IT Service Manager and help
• reduce administrative workload.

Requirements:

• •Secondary Education
• •Between 5 years and 15 years of IT service support experience.
• •English is the standard working language and therefore a C1 level is
• required
• •Previous experience in data analysis, reporting, statistics,
• business intelligence, or a related field.
• •Experience working with large datasets and reporting tools.
• •Good knowledge of Microsoft 365, Windows and standard IT hardware.
• •Experience with ticketing and IT service management tools.
• •Basic knowledge of user and access management (e.g. Active
• Directory/Entra ID).
• •Ability to troubleshoot common hardware, software and connectivity
• issues.
• •Knowledge of VPN, remote access, collaboration tools and basic IT
• security principles.
• •IT service desk, user support and incident/request management
• •Microsoft 365, hardware/software and basic network troubleshooting
• •User access and IT asset management
• •IT documentation and reporting
• •Ability to work under pressure and manage multiple requests
• •Attention to detail and accuracy
• •Proactive and solution-oriented approach
• •Teamwork and collaboration

What we offer:

-

• A interim employment contract according to the DGB/GVP collective
• agreement
• -

• Above-average compensation, plus holiday and Christmas bonuses
• -

• An interesting position that matches your qualifications, with the
• possibility of permanent employment by the client company

Your path to us:

• If you would like to apply directly, you are welcome to send us your
• CV by email or submit your information via the online application
• form. In the online application, you can upload your CV after entering
• your contact details. We promote diversity and warmly welcome all
• applications