IT Specialist

Job Description:

The IT Specialist – Application Support is responsible for providing Level 2 and Level 3 support for business-critical applications, particularly RPA solutions, Kube365 Workflow, and Microsoft Power Platform (Power Apps, Power Automate, and Power BI) . The role focuses on ensuring application availability, stability, performance, and user satisfaction by managing incidents, service requests, troubleshooting, enhancements, deployments, and continuous improvement initiatives.

Key Responsibilities:

• •Provide L2/L3 application support, monitoring, troubleshooting, and incident resolution.
• •Manage application incidents, root cause analysis, problem management, and service restoration activities.
• •Support application releases, patches, upgrades, testing, and change management processes.
• •Monitor and support RPA bots, Kube365 workflows, Power Apps, Power Automate flows, and Power BI reports.
• •Troubleshoot workflow failures, automation issues, integrations, permissions, data discrepancies, and performance concerns.
• •Work closely with business users, vendors, developers, and infrastructure teams to resolve issues and improve services.
• •Maintain technical documentation, knowledge articles, support procedures, and operational runbooks.
• •Contribute to continuous improvement, automation, and operational efficiency initiatives.

Required Experience:

• •3–6 years of experience in Application Support, AMS, Managed Services, or Production Support environments.
• •Experience supporting enterprise applications in SLA-driven environments.
• •Exposure to workflow automation, low-code platforms, reporting tools, and business process automation.
• •Experience collaborating with business stakeholders, technical teams, and external vendors.

Key Technical Skills:

• •Microsoft Power Platform: Power Apps, Power Automate, Power BI, SharePoint, Dataverse.
• •Workflow & Automation: Kube365 Workflow, RPA concepts, bot monitoring, workflow configuration.
• •Service Management: Incident, Problem, Change, Release, Request, and Knowledge Management.
• •Technical Foundations: ITSM tools, Microsoft 365, SQL fundamentals, APIs, integrations, and data analysis.

Preferred Certifications:

• •ITIL Foundation
• •Microsoft Power Platform Certifications (PL-900, PL-200, PL-400)
• •RPA Platform Certifications

Success Metrics (KPIs):

• •SLA achievement and service performance
• •Incident resolution and Mean Time to Resolve (MTTR)
• •Application availability and operational stability
• •Change success rate
• •Backlog management
• •Customer satisfaction
• •Knowledge contribution and continuous improvement participation

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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