IT Support Specialist-III

Company Overview

Amperesand is reinventing how the world powers its most critical systems.

We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale.

And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.

We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment.

Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers.

Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.

Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.

With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.

Join us in building the power foundation of the future!

About the Role

Amperesand is looking for an IT Support Specialist to join our IT team in at our bay area locations. This is an onsite position covering the full range of general helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues. You will be the first point of contact for technical support requests and will play a key role in keeping our staff productive and our systems running smoothly.

Key Responsibilities

Serve as the primary point of contact for incoming helpdesk tickets, and walk-up requests

Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals

Troubleshoot and resolve issues related to Windows and macOS operating systems

Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive

Assist with user account management in Entra ID, including password resets, group membership, and access requests

Set up and configure new employee workstations, including imaging, software installation, and account provisioning

Manage device enrollment and compliance through Intune and jamf

Support conference room technology, video conferencing equipment, and general office IT needs

Diagnose and escalate network connectivity issues involving switches, wireless access points, and VPN access

Track, prioritize, and document all support requests in the ticketing system through to resolution

Maintain accurate records of hardware inventory, software licenses, and asset assignments

Assist with onboarding and offboarding tasks for employees, including equipment setup and account deactivation

Follow established procedures for data security and confidentiality

Identify recurring issues and recommend improvements to reduce future support volume

Provide friendly, clear, and patient communication to staff of all technical skill levels

Qualifications

3+ years of experience in a helpdesk, desktop support, or similar IT support role

Working knowledge of Windows and macOS environments

Familiarity with Microsoft 365 administration and Entra ID user management

Basic understanding of networking concepts such as DHCP, DNS, and Wi Fi troubleshooting

Experience with ticketing systems such as Jira Service Management is a plus

Strong problem-solving skills and attention to detail

Excellent communication skills and a customer focused approach

Ability to lift and move IT equipment as needed

Ability to travel and work onsite between our Sunnyvale and San Francisco locations five days per week

Preferred Qualifications

Associate degree or certification in Information Technology, such as CompTIA A+ or Network+

Experience supporting Intune managed devices

Exposure to Meraki networking equipment

Prior experience in a growing or fast paced company environment

• Onsite Collaboration Rationale:
• Given the highly collaborative and cross-functional nature of hardware, embedded systems, and product development, in-person partnership across engineering and product teams is critical to enabling rapid execution, technical alignment, and successful development outcomes.

Why Join Amperesand

• •Work on next-generation power infrastructure systems
• •High ownership and visibility
• •Cross-functional collaboration
• •Opportunity to shape future products and infrastructure
• •Fast-moving startup environment

Pay Disclosure & Benefits

Compensation will be determined based on experience, location, and other factors permitted by law.

The benefits outlined below apply exclusively to employees located in the United States.

Competitive Salary + Incentive Stock Options

Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire

Company paid Basic Life, AD&D, short-term and long-term disability insurance

401k retirement savings plan through Empower

Employees receive paid time off (PTO), paid sick days, and paid company holidays

Commuter Benefits

100% paid maternal leave (12 weeks) and paternal leave (6 weeks)

Candidate Confidentiality & Information Protection

As part of our commitment to protecting confidential and proprietary information, candidates should not disclose or provide Amperesand with any confidential, proprietary, or trade secret information belonging to a current or former employer or any other third party during the application or interview process.

Please do not submit or present employer-owned source code, schematics, designs, technical documentation, internal presentations, customer information, prototypes, or other confidential materials. Candidates should discuss their experience and accomplishments at an appropriate level and use only information and materials they are authorized to share.

SF Pay Range

$100,000 — $120,000 USD

Candidate Confidentiality & Information Protection

As part of our commitment to protecting confidential and proprietary information, candidates should not disclose or provide Amperesand with any confidential, proprietary, or trade secret information belonging to a current or former employer or any other third party during the application or interview process.

Please do not submit or present employer-owned source code, schematics, designs, technical documentation, internal presentations, customer information, prototypes, or other confidential materials. Candidates should discuss their experience and accomplishments at an appropriate level and use only information and materials they are authorized to share.

Pay Disclosure & Benefits

Compensation will be determined based on experience, location, and other factors permitted by law.

The benefits outlined below apply exclusively to employees located in the United States.

Competitive Salary + Incentive Stock Options

Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire

Company paid Basic Life, AD&D, short-term and long-term disability insurance

401k retirement savings plan through Empower

Employees