IT Support Technician

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story.

As a IT Support Technician , you will be a part of our rapidly growing IT department. You will actively collaborate with other teams but also be the first point of contact for error reporting and support requests from other employees.

Responsibilities

Set up new user accounts and machines

Install and maintain hardware/software components on user PCs

Keep operating systems and software updated and patched to maintain user-level security

Replace defective hardware or systems when needed

Act as the first point of contact for error reporting and end-user support

Assist users in operating software and computer equipment

Maintain an up-to-date inventory of software and hardware

Collaborate with the network team to manage Telephony systems

Maintain IoT devices (e.g., video conferencing systems, printers, etc.)

Work with other teams to troubleshoot and resolve system/network issues

Record and update IT support tickets in the Jira Ticketing System

Manage the company's physical access control system

Update and review technical documentation

Perform additional duties as required

Requirements

University degree in Computer Science or a related IT field

Excellent English language skills

2+ years of experience in a similar role will be considered an advantage

Familiarity with Microsoft Windows and MacOS operating systems

Understanding of computer hardware

Experience with Windows Active Directory

Experience with Google Workspace Admin is an advantage

Experience with Office 365 and Google Workspace applications

Interview steps

Recruiter screen (30 minutes)

Technical Interview (1 hour)

Final Interview with manager (30 minutes)

Our benefits

Excellent compensation package

Medical insurance

Provident fund

In-house gym with a personal trainer

Free daily lunch catering, snacks, and beverages

Company discount card for various products & services

21 days of annual leave and 10 days of sick leave annually

Shuttle bus service from Limassol

Birthday gift