IT Technician (12 Months Contract)

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

How you will make an impac t :

• •Provide on-site IT related Software and Hardware support to assist in the installation, integration and maintenance of computing devices.
• •Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• •Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
• •Perform daily support (moves, adds, changes, etc.) for desktops, laptops,
• peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• •Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• •Perform lifecycle upgrades and projects as directed
• •Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• •Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
• •Coordinate activities with third party vendors as needed (Order fulfillment,
• Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• •Provide appropriate visibility of costs related to service requests and comply to approval requirements
• •Assist the business with tablet and mobile device support to meet operational / business needs
• •Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis

What you’ll need:

• •Minimum of 2 years of work experience in IT L2 Support environment, including IT hardware/software experience, end user experience management.
• •Technical degree/certificate in related discipline
• •Microsoft Certified Desktop Technician - an advantage
• Proficient in English language.
• •Proficient in Microsoft O365 applications
• •Ability to perform IT hardware and software diagnostics and repairs (Laptops, Desktops, mobile devices, peripherals, handheld scanners, etc.)

What else we look for:

• •Effective cable management skills to maintain organized work stations and data closets
• •Ability to adapt and learn new technologies as needed
• •Strong written and verbal skills
• •Problem Solving skills including Trouble shooting techniques
• •Strong customer service focused skills
• •Strong organization and time management skills
• •High level of professionalism during interactions with customers and vendors
• •Experience using ITSM tools (e.g., ServiceNow) in an ITIL-based environment

Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Microsoft Edge, Windows 11, Active Directory, Virtual Private Network (VPN), Multi-factor authentication (MFA)