Item Processing Analyst

IN0550 Muncie - Charles St, PA0121 Erie - 26th & Peach, PA0736 Administration Center

Job Description

The Item Processing Analyst is responsible for the overall daily administration and coordination of activities throughout the Item Processing Department.

Duties include processing/reviewing of ATM check Deposits, Mobile Check Deposits, CCX Check Deposit Files, Fraud Prevention tools, balancing of General Ledgers and accounts used throughout Item Processing. The Item Processing Analyst will provide ongoing support to Branch Offices and other corporate departments while monitoring and addressing system efficiency concerns and opportunities. Duties will include reviewing company data, building reports based on these findings and recommending processes to improve performance metrics. This position demonstrates a thorough understanding of regulatory guidelines, maintains quality of service, accuracy and efficiency for area of responsibility by performing the duties throughout this job description.

The Item Processing Analyst is responsible for gathering, interpreting, and using complex data to develop actionable steps that will improve processes and optimize service of the Item Processing Systems as well as the ATM fleet. This position will also be responsible for reviewing policies, procedures, and processes to find areas of improvement.

The Item Processing Analysts may be required to work outside of core banking hours as well as travel for special projects, upgrades or testing.

This position is eligible for a shift differential.

Essential Functions

Prepare departmental reports and analysis

Monitor operations/maintenance of Item Processing Systems and ATM/VTM/TCRs and coordinate with necessary personnel or vendors to quickly resolve issues

Identify and resolve Customer Service issues

Collaborate with business leads to maintain a strong understanding of current deposit process functionality

Recommend and encourage process and procedures that enhance efficiency and compliance, while supporting customer service initiatives

Write and publish processes and procedures

Research and evaluate training opportunities/activities

Possess thorough understanding of and adhere to regulatory guidelines; protect institution from loss

Partner with IS department and vendors in the development of system enhancements and product implementations

Research and identify opportunities for implementation of best practices and industry standards

Actively participate in educational seminars and other training opportunities

Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development and to capitalize on opportunities for cross-functionality and sales

Clearly and concisely documenting system issues and inefficiencies, and/or business requirements for new development

Track and monitor issue and development status to ensure timeliness of resolutions and/or new development

Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies, regulations, and service levels

Research and analyze industry/competition

Generate, analyze and report on monthly ATM transactions transaction volume and performance across the Northwest ATM Fleet as well as remote deposit transactions

Monitor department accounts and related General Ledgers and research and resolve repetitive outages as needed

Review/Monitor/Analyze/Balance cash orders for offsite ATMs based on pre-scheduled dates/times

Validate ATMs are ADA compliant and meet any Federal, state, or local regulations

Review and/or Process GL Entries for Daily Surcharge Income

Complete cash order, settlement and balancing of corporate office ATMs

Support the consumer bank offices and other departments by answering emails, phone calls, or any other correspondence timely and accurately

Review and answer Item Processing and ATM related customer complaints

Assist in ATM related projects including but not limited to installs, removals, and upgrades

Complete other duties and special projects as request by management

Additional Essential Functions

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Safety and Health for those without supervisory duties

Abide by the rules of the safety and loss prevention program

Perform work tasks in a safe manner

Report any and all injuries to supervisor

Know what to do in case of an emergency

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education

Bachelor's Degree in Business, Finance, or related experience

Preferred Work Experience

3 - 5 years Item Processing experience

3 - 5 years Related banking experience with heavy concentration in areas of business / system analysis and operations / compliance

5 - 6 years Experience performing system testing, procedure writing, and participating in product development X

General Employee Knowledge, Skills, and Abilities

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Knowledge of all applicable regulatory guidelines, products / programs, and processes and procedures

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.