ITS Helpdesk Work Study

This job is only available to students who qualify for Work-Study. If you are unsure whether you have been awarded Work-Study, please contact the Financial Aid office at finaid@union.edu .

ITS Helpdesk work study student to start fall 2026. *Looking specifically for students able to work AM shifts*

Location: Schaffer Library & Peschel Computer Center

Supervisor's Name: Kim Hathaway

Hours/Shifts Available: Various, see below. Please Note: Hours are only during Fall, Winter, and Spring terms; not including any breaks.

Rate of Pay: $9.70/hr

Number of Positions available: 5

Essential Responsibilities and Duties:

· Tier-one telephone support

· Greeting and assistance for walk-ins

· Troubleshoot hardware and software

· Deliver and set-up computers, monitors, printers, and other peripherals

· Inventory and stock management, includes but is not limited to locating, counting, moving, cleaning, and recycling

· General office duties, which may include back-up at the Reception Desk or assistance in Operations

· Personal and technical interaction with faculty, staff, and students

· Involvement in Department special events and/or set-up of events

· Potential management, scheduling, and/or training of new student workers

Qualifications:

· Basic knowledge of PC and Mac software and hardware, as well as knowledge of mobile devices

· Work availability in blocks of at least 2 hours at a time Mondays - Fridays from 8:00 a.m. to 6:00 p.m *Seeking students able to fill AM shifts*

· Positive and professional attitude, initiative, and motivation

· Adherence to strict confidentiality regarding any personal, professional, or scholastic information obtained orally or viewed while on duty

Location: Schenectady, NY

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar) .