Junior Customer Service Representative

Job Description:

This role ensures comprehensive service through the efficient management of requests, case tracking, order processing, issue resolution, and coordination with local teams. Additionally, it assists in communicating commercial initiatives, manages financial documentation (invoicing and credit notes), and provides basic software support.

Job Requirements:

Customer Service and Order Administration

Handle and follow up on requests, inquiries, and requirements from internal and external customers.

Manage customer onboarding, updates, and maintenance within corporate ERP systems (SAP).

Coordinate information regarding customers, orders, and deliveries with the Sales, Marketing, Warehouse, Logistics, and Finance departments.

Process and track orders and sales orders within the relevant systems.

Validate the correct application of authorized discounts, promotions, and commercial terms.

Resolve issues, complaints, and requests related to orders, deliveries, and invoicing.

Manage financial documentation such as invoices, credit notes, returns, and physical exchanges.

Monitor compliance with established service levels and response times.

Warehouse Operational Support (Physical Activities)

Assist with order picking and physical preparation for customers.

Provide support for order delivery and dispatch in accordance with established operating procedures.

Participate in cycle counts to ensure physical stock accuracy.

Assist with general physical inventories and material control activities.

Collaborate on the physical validation of incoming and outgoing goods.

Assist in managing and requesting customs seals required for logistics operations.

Maintain order and document control regarding the physical movement of goods.

Collaborate with the warehouse and logistics team on operational activities that contribute to meeting service objectives.

Important: Warehouse and logistics activities focus on operational support and physical execution, without direct responsibility for transactions or records within specialized logistics systems.

Operating Company:

Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.