L2 Network Engineer

About the Role

We are seeking an experienced L2 Network Engineer to take ownership of network support and infrastructure across client environments. The role focuses on connectivity, firewalls, network performance, and proactive issue resolution within a dynamic MSP environment.

You will work closely with Systems Engineers and support both field staff and internal teams, taking responsibility for network-related incidents, escalations, and critical outages.

About the Client

You will be working with a growing technology and managed services provider that supports businesses across technology, connectivity, and digital solutions. The organisation operates in an MSP-style environment where engineers collaborate closely to deliver reliable technology services and responsive technical support.

Ideal Profile

Technical Experience

Strong experience working within an MSP environment

Practical experience with Microsoft Azure, particularly Azure networking components

Experience supporting Microsoft 365 environments

Hands-on experience with RMM/PSA platforms such as Kaseya, N-able, or similar

Strong knowledge of firewalls, routing, and switching

Experience configuring and troubleshooting VPNs

Solid understanding of DNS, DHCP, and core networking principles

Experience with Azure VNets, NSGs, and connectivity

Communication & Problem-Solving

Strong verbal and written communication skills

Excellent analytical and problem-solving abilities

Ability to remain calm and methodical during outages and critical incidents

Confidence explaining technical issues clearly to non-technical users

Proactive approach focused on preventing recurring issues

Strong ability to collaborate with other technical teams during incidents

High level of accountability and ownership

Responsibilities

Network Support & Troubleshooting

Troubleshoot network issues across LAN, WAN, VPN, and firewall environments

Support connectivity for remote users and field-based teams, including iPads and mobile devices

Configure, maintain, and support network infrastructure

Investigate and resolve connectivity and network performance issues

Azure Networking

Support Microsoft Azure networking environments

Configure and troubleshoot VNets, connectivity, and related networking components

Assist with maintaining reliable connectivity across cloud and client environments

Monitoring & Incident Management

Monitor network performance and proactively identify potential issues

Resolve network outages efficiently and minimise service disruption

Collaborate with Systems Engineers on broader technical incidents

Support escalations and critical network outages

Maintain clear communication throughout incidents and resolutions

Success Measures

Network-related incidents are resolved efficiently

Client environments maintain stable and reliable connectivity

Technical issues are communicated clearly to non-technical users

Potential network issues are identified and addressed proactively

How we take care of our team

• 💰 Get paid in Australian Dollars
• 🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
• 🩺 Generous OPD coverage from doctor visits to all your medical needs
• 🏡 Home office setup allowance to build your ideal workspace
• 🌐 Internet allowance to keep you connected
• 💪 Gym & wellness allowance to stay fit and balanced
• 🎉 Work hard, play hard – regular team events & engagement activities
• 🧠 Diji Assist – Mental health & counseling support when you need it
• 📚 We invest in you – reimbursement for industry certifications
• 🗣️ Open-door culture – your ideas and feedback always matter
• 🌍 Flexible work – home or office, wherever you do your best work
• 🏆 Rewards & recognition that actually recognize you
• 🥳 Great christmas & financial year-end parties to unwind with your loved ones