Labs and Manufacturing IT Lead

• We are building a new R&D team as part of the ConvaTec Technology Development Center in Slovakia. With new offices, laboratories, and prototyping facilities, we are looking for motivated professionals seeking a meaningful job in a medical company known for its stability and resilience - a company that has continued to grow without experiencing any crises and with a wide global product portfolio for people all over the world. If you enjoy taking up challenges, learning new things, having the space to bring your ideas to life, and wish to join a high-performing team, do not hesitate to contact us. We are looking forward to hearing from you.
• Since 2012, we have been building our R&D dream and investing significant capital into our capability and now we want to invest in you. Place of work: Priemyselný park 3, Michalovce, Slovakia
• Base salary: Minimum 2400€ / monthly (depending on experiences and quality of the candidate)
• Contract type: full-time.
• Start date: by agreement.

About the role:

• The Labs & Manufacturing IT Engineer is responsible for the day to day IT Operational
• activities within the Manufacturing an R&D environments, by providing on-site technical
• specialized support, monitoring critical production systems and applications, and
• maintaining critical inventory to comply with GxP and regulatory standards.

• These roles will partner with the GQO & R&D IT Business Partners, Delivery and other
• Operational teams to support the prioritisation of day-to-day activities and will need to
• have significant knowledge of both IT and the business processes and will support
• incident management for manufacturing and R&D operations.

Key Responsibilities :

Operation’s Handling

Understands the specific technology needs and challenges within their Manufacturing Operations processes - aligning IT services accordingly.

Provide on-site technical support for validated applications used in critical Manufacturing processes, ensuring alignment with ITQA, Quality Assurance,

Regulatory Affairs teams and compliance with regulatory requirements such as FDA, EMA, and GxP standards.

Ensure IT Operations monitors critical Manufacturing Production Systems and Applications, to ensure they remain operational and coordinate regular maintenance windows to minimize downtime.

Maintain critical manufacturing inventory asset data, to ensure that accurate reporting can be provided to support, incidents, audits and projects.

Acts as the liaison between Manufacturing Operations Leadership, Departments (including Production, Engineering, Maintenance, and Quality Assurance), Employees, Vendors, IT On-site support and Global IT Hubs

Drive adoption of new and existing systems to ensure business change / value is delivered.

Educate the wider IT teams on the needs and complexity of their Manufacturing Operations processes.

Stay up-to-date with Manufacturing Operations industry trends and best practices for application support and technologies.

Major Incidents

Supports the incident management team on P1 & P2 incidents, which impact

Manufacturing Operations; ensuring that the relevant Business Unit/IT

Teams/Vendors are engaged to support and reduce downtime arising from incidents.

Troubleshoot equipment failures or malfunctions on the factory floor, including in-process test equipment, ruggedized devices, industrial PCs, and machinery interfaces.

Business Continuity

Create and maintain documentation, including knowledge articles for; common issues, incident resolution, best practices for factory-specific IT support, user guides and FAQ’s.

Participate in the testing and deployment of software updates and patches.

Drive Manufacturing Excellence; for example, leading Business Continuity

Planning and continuous-improvement activities

Oversee and contribute to the management of projects originating from

Global IT; providing facilitation and project ‘brokerage’ to ensure smooth delivery/implementation.

Dotted line to Global manufacturing

Collaborate with departmental leaders to identify opportunities for process improvements and innovation through technology, feeding ideas generated through to the GQO & R&D IT Business Partners

Contribute to the demand management process by performing hands on data gathering for alignment of ideation though to the GQO BP and overall GQO/R&D strategies

Vendor Coordination

Coordinate the vendor relationships for specialized systems, ensuring contract compliance and SLA fulfillment.

Oversee vendor-led upgrades, patches, and maintenance to minimize disruptions to business operations.

Contribute to projects involving system implementations, migrations, or upgrades at manufacturing and lab sites.

Participate with cross-functional teams, including Regional IT Leads, on-site support technicians, and external vendors, to ensure successful project delivery.

Behaviors & Skills & Experience :

Fluency in English

Proven excellent communication and interpersonal skills.

Experience of Manufacturing Operations, ideally within MedTech or Pharmaceuticals

Proven experience in IT application support

Strong technical proficiency in troubleshooting software issues and providing solutions.

Strong analytical and problem-solving abilities

Experience working directly with internal and external customers, technical experts, and professional staff.

Previous experience in IT project management, with a demonstrated ability to effectively lead successful implementation of IT systems.

Experience in producing documentation and business requirement documentation.

Ability to develop and report metrics and KPIs.

Ability to present complex data and analyses to senior management.

Ability to work collaboratively with external and internal stakeholders.

Understanding/certification of ITIL and experience of implementing these standards

Understanding/certification of BRMP and experience of implementing these standards

Consultative and continuous-improvement focus

Ability to work independently and prioritize tasks in a fast-paced environment.

Familiarity with change control processes and documentation practices in regulated industries

Strong interpersonal and communication skills to effectively collaborate with business and technical stakeholders.

Demonstrated ability to manage complex IT systems in manufacturing or lab environments.

Analytical thinking with a problem-solving mindset to address technical challenges.

Familiarity with regulatory compliance in a Medtech or similarly regulated environment (e.g., GxP, FDA, ISO).

Qualifications / Education :

Bachelor’s degree in Computer Science, Information Systems, or a related field.

systems) are preferred.Relevant certifications (e.g., ITIL, PMP, or certifications specific to MES/LIMS

Advanced understanding of validated systems and regulatory compliance (e.g., FDA 21 CFR Part 11).

Travel Requirements:

Position may involve up to 5% travel, including visits to manufacturing and lab sites within the region and occasional international trips for project-related activities.

Working Conditions:

Work environment is hybrid, combining remote work with office work.

Some on-call availability may be required to address critical system issues.

Special factors:

Flexibility to work in highly regulated environments with strict compliance and validation requirements.

Ability to adapt to regional or business unit-specific IT challenges.

Employee perks , benefits :

Bonus in compliance with internal principles

Stable international work environment within a growing organization

Home office possibilities

Flexible working hours

Development trainings

Career opportunities for internal employees

Employee referral program

Global recognition program – Convatec Champions

Employee contribution to meal allowance of 0.44 € per meal unit / day

Employer contribution to supplementary pension savin