Laundry Executive

Description

POSITION SUMMARY

The Laundry Executive is responsible for overseeing the daily operations of the hotel's laundry department, ensuring efficient processing of guest laundry, staff uniforms, linen, and other hotel fabrics while maintaining quality standards, hygiene, and guest satisfaction. Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Supervise and coordinate all laundry operations, including washing, drying, ironing, folding, and linen distribution.

Ensure timely processing and delivery of guest laundry and dry-cleaning requests.

Maintain quality standards for all linens, uniforms, and guest garments.

Monitor laundry equipment and coordinate preventive maintenance and repairs.

Manage inventory of linens, uniforms, laundry chemicals, and supplies.

Conduct regular linen and uniform stock counts and maintain records.

Train, motivate, and supervise laundry associates to ensure productivity and adherence to standards.

Ensure compliance with hotel brand standards, safety regulations, and hygiene procedures.

Handle guest concerns related to laundry services promptly and professionally.

Control laundry costs by minimizing wastage, shrinkage, and damage to linens and uniforms.

Prepare daily, weekly, and monthly operational reports.

Coordinate with Housekeeping, Front Office, and other departments for laundry requirements.

Ensure proper usage and storage of chemicals according to safety guidelines.

Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.