Lead Analyst, Actuarial and Finance ETL Application Support

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• •Ensure end-to-end stability, reliability, and timely delivery of ETL BAU operations across all ETL modules and data pipelines, ensuring seamless data processing and availability for business consumption.
• •Own ETL production support in alignment with SLAs.
• •Act as operational leads in incidents and stakeholder communication.
• •Requires operational ownership and decision-making. Operational Ownership & Delivery:

• •Own end-to-end ETL BAU operations, ensuring batch stability, data availability, and SLA adherence.
• •Oversee execution and monitoring of Autosys batch jobs, ETL workflows, and data pipelines.
• •Ensure data accuracy, completeness, reconciliation, and timely delivery for downstream business consumption.
• •Proactively identify potential risks and operational weaknesses to prevent service disruption.

Incident Management & Decision Making:

• •Act as incident lead for ETL production issues, including high-severity and cross-system incidents.
• •Perform impact assessment and determine recovery strategies (reruns, workarounds, data correction).
• •Serve as escalation point for complex issues beyond L1/L2 support.
• •Oversee troubleshooting activities, ensuring accurate root cause identification and effective resolution approach.
• •Conduct deep-dive investigations using SQL (T‑SQL / PL/pgSQL) to validate, trace, and correct data issues.
• •Analyse end-to-end data flows and system dependencies to accurately identify root causes.
• •Lead Root Cause Analysis (RCA) and ensure implementation of preventive and corrective actions.

Stakeholder & Communication Management:

• •Act as the primary operational contact for business users and internal stakeholders on ETL-related matters.
• •Provide clear, timely, and structured communication during incidents and service disruptions.
• •Collaborate closely with Infrastructure, AIA Group teams, and cross-functional partners to resolve issues efficiently.
• •Coordinate with external vendors and third-party providers for issue resolution and system recovery.
• •Support internal and external audits by providing accurate operational evidence and responses.

Process Governance & Continuous Improvement:

• •Ensure ETL operational activities comply with security, audit, and IT governance standards.
• •Identify process gaps and drive continuous improvement initiatives, including automation and monitoring enhancements.
• •Maintain, enhance, and enforce operational documentation such as SOPs, runbooks, and knowledge bases.
• •Contribute to DR drills, validation activities, and recovery assurance processes.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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