Lead Analyst - Process Mining 4C

Lead Analyst - BI, Reporting and Data Visualization

• Ready to turn bold ideas into real-world impact?
• At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

• Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Inviting applications for the role of Lead Analyst.

The ideal candidate should be involved in Process Mining (Celonis) implementation projects with process data of varying degrees of complexity and for customers across industries. You are responsible for making digital business processes transparent and harmonizing our customers' data flow by using Process Mining Technology and applying data extraction and transformation.

Responsibilities

· Design and communicate technical architecture solutions, based on customer requirements and data volumes in order to ensure a successful Process Mining deployment.

· Assist customers in establishing connections between their on-premises source systems and the Process Mining cloud environments.

· Participate in security assessments and complete the security questionnaires required for implementations.

· Solicit requirements for Business Process Mining models, including what data they will use and how the company will use them after they are built.

· Build Business Process Mining models that are accurate, robust, and informative in ways that help our business grow even faster.

· Strong experience working on setting up data extraction pipeline with both Out-of-the-box connectors as well as building custom connectors.

· Strong working knowledge of Celonis ETL capabilities – Extraction, SQL Transformations, Data Pools and Data Jobs.

· Experience in optimizing the performance of data pipelines.

· Analyze process data to identify inefficiencies and recommend improvements.

· Demonstrate product and technical leadership on Process Mining engagements with customers, partners, and prospects.

· Work with business process operations team and process SMEs to understand the client process and convert the requirements data engineering and analysis tasks for the team

· Lead the technical team of Data Engineers and Analysts through work allocation and resolving any blockers for the team

· Apply analytics and modelling to own and actively drive process improvement projects and initiatives within the related function.

· Maintain expert knowledge on the Process Mining platform by drafting documentation on technical procedures and processes.

· Serve as a liaison for the data engineer, analytics platform, and business user and support ongoing transition and reorganization activities.

· Lead discussions on operationalization of Process Mining through usage of Action Flows, Action Views and Machine Learning capabilities

· Maintain expert knowledge on the process mining platform by drafting documentation on technical procedures and processes.

· Serve as a liaison for the business analyst, project manager and client

· Well versed with latest AI capabilities for Process Mining in Celonis

· Keen learner and upto date with latest capabilities of Celonis

Business / Soft skills Qualifications / Skills

· Deep technical expertise and implementation execution on best practices of process mining

· Communicating directly with business stakeholders, other vendor teams and larger ecosystem to identify the success factors for ensuring successful implementation of Process Mining tools (Celonis)

· Understanding the business requirements thoroughly to identify the technical requirements

· Taking Initiative (Resourcefulness) and asking clarifying questions to ensure the build is robust and designed on best practices

· Focusing on Performance (Ensures Accountability, Delivers consistent results)

· Set accountability with junior team members to own their Build

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Data Management Professional - RiversandRiversand, Data Analysis Certificate - SuperCode AISuperCode AI, IBM Certified Solution Developer - WebSphere IIS DataStage Enterprise Edition v7.5 - IBMIBM, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, Tableau Desktop Specialist - EdurekaEdureka

Required Skills

Celonis Process Mining

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

BI, Reporting and Data Visualization

Remote Type -

Hybrid

Work Shift -

Day Job (India)

• Why join Genpact?
• •Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• •Make an impact – Help global enterprises solve business challenges that matter
• •Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• •Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• •Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
• Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.