Lead Customer Success Manager, Strategic Accounts | ANZ

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager, Strategic Accounts | ANZ based in Australia.

• This is a senior customer success opportunity focused on managing a portfolio of high-value, enterprise-level customers across the ANZ market.
• You will own the post-sale customer experience, helping complex organizations achieve measurable outcomes while maximizing product adoption, retention, and growth.
• Managing approximately 35 strategic accounts and a portfolio of $5–6M+ ARR, you will build trusted relationships across multiple stakeholder levels.
• You will act as a strategic advisor to customers, combining consultative problem-solving, product expertise, and change management to address complex business challenges.
• Working closely with Sales, Marketing, Product, Contract Management, and executive teams, you will align internal resources around customer priorities and growth opportunities.
• The role offers significant autonomy and requires strong commercial judgment, executive communication, and the ability to navigate ambiguity and change.
• You will join a flexible, remote-first environment where customer advocacy, collaboration, learning, and measurable impact are highly valued.