Lead Emergency Department Access Representative-Full Time-Variable

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Emergency Department Registration

Job Family

Clerical

Work Shift

Variable (United States of America)

Summary

Assists with the daily operations of the Emergency Department Access Representatives in the presence or absence of the Patient Access Supervisor. Register all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. As appropriate, collects patient liabilities upon discharge from the emergency department.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

Under supervision, registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival; allowing the clinical emergency department team to meet door to doctor goals

Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number

Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created, in order to ensure patient safety

Obtain all demographic, guarantor, and insurance information and is to accurately document this information into the registration system and on any applicable forms

For patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered

Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system

Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge

Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and or obtain missing documentation

Provides timely and continual coverage of assigned work area to offer prompt patient service and be available for all clinical partners registration needs

Assists with the scheduling of staff to ensure proper coverage of the department

Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training :

High school diploma or equivalent required

College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred

Patient Access Specialist certification required

National Association Healthcare Access Management: Certified Healthcare Access Associate (NAHAM CHAA) certification preferred

Medical terminology required within 90 days of initial employment

Work Experience :

1 year insurance/clerical experience within a hospital or medical office setting preferred

Knowledge, Skills, and Abilities Required :

Proficiency in reading, writing, and speaking the English language

Knowledge of insurance and collection of payments preferred

Knowledge and experience with Microsoft windows required

Knowledge of basic functionality of personal computer

Ability to type and perform data entry functions

Excellent verbal and written communication skills required

Customer service skills to a variety of customers

Critical thinking skills and ability to problem solve and multi-task required

Multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System

Physical Requirements :

Ability to communicate orally, see, and hear to collect information

Dexterity to operate office equipment

Subject to eyestrain due to the many hours spent looking at a computer screen

Requires sitting or standing in intervals for long periods of time

Noise level is low to moderate

Bends, reaches pushes and pulls file drawers to file records and reports

Ability to transport patients and assist with baggage

Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

May be required to periodically rotate shifts and regular days off

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity