Lead Implementation Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You’ll Do

Long past the era of plug-and-play, global brands with distributed infrastructure networks need help to fully optimize social media software deployments for their specific business requirements. Sprinklr is looking for a highly experienced and well-trained professional in software enablement to provide strategic expertise and empower our new and existing clientele to use our technology to meet their goals.

This role will grow our expanding need for experts who can ensure that all of our customers meaningfully understand the value that the Sprinklr Platform will bring to their organization. The successful candidate will lead a team of high performing implementation consultants focused on successful, value-oriented Sprinklr deployments that ensure customer satisfaction and adoption.

Manages and directs a high performing implementation consulting team, contributing to the development of Implementation Services consultants and project managers

Maintains own and team performance against billable utilisation and other key business metrics, such as on-time timecard submission & project assignments, implementing strategies to enhance performance where applicable

Defines and maintains regional implementation practice strategy, in collaboration with other regional implementation leaders

Collaborates with other regional leaders across Sprinklr, within Customer Delight and other teams where applicable

Leads and directs production of regional practice deliverables to grow and strengthen the team/delivery, for positive impact on customers

Assures implementation delivery standards at cross-team level and takes action when standards are not met

Facilitates team feedback to regional services leadership

Partners with PMO and Engagement Management leaders on project scope and resources

Maintains a high level of employee satisfaction, developing star performers and implementing strategies for underperformers

Ensures a high level of implementation expertise across the Sprinklr product, in line with platform development and delivery pipeline requirements

Seeks to enhance soft skills across the team as it relates to improving implementation effectiveness and impact

Leads team meetings and ensures appropriate awareness of Sprinklr / team news among consultants

Participates in high level, strategic customer meetings in support of consultants, representing Sprinklr Services leadership

Is an escalation point for implementation consultants, for both internal and external stakeholders

Contributes to the Sprinklr sales cycle where appropriate to contribute delivery expertise and represent Sprinklr Services

Provides expert level solution recommendations for platform design and configuration, so that all goals are met and that client expectations regarding platform use cases and functionality are fulfilled

Develops and recommends strategies, best practices, and policies for immediate and long-term enhancement of implementation process

Who You Are & What Makes You Qualified

8+ years of experience in enterprise software deployment management and/or implementation

Excellent written and verbal communication skills; highly competent and confident presenter

Fluency in Arabic and English is essential

Strong people and team management skills with proficiency in team leadership

Strong technical background

Ability to work independently and as a member of a team, within region and across regions

Demonstrate experience and a passion for the social media technology universe

Ability to work effectively under tight deadlines and juggle several assignments simultaneously

Fluency in social media platforms and direct experience in working with or for social media management software is preferred

Passion for solving client and internal challenges, and commitment to client delight

University degree, or higher

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here .

To learn more about all-things-Sprinklr, visit our candidate resource hub here .

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coor