Lead Multimedia Content Reviewer

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Job Responsibilities:

Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level. The following is a non-exhaustive list of responsibilities and areas of ownership for this role:

Linguistic tasks

• •Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
• •Creative writing of marketing content to engage customers
• •Proofreading and copy editing of storefront descriptions
• •Report any patterns of issues observed to help improve database and product performance
• •Test tools to provide feedback for improving efficiency and accuracy

• •Performs translations as needed
• •Performs review tasks as required

Quality management planning and execution

• •Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
• •Helps define and quality expectations per language (may be in collaboration with the client)

• •Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
• •Ensures language level quality oversight by KPI tracking and status reporting
• •Plans, performs and tracks LQAs, if applicable
• •Drives the arbitration process

Client engagement

• •Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
• •Documents meetings with client and follows up with linguists to make sure everybody is aligned
• •Liaison between the client and the broader Welocalize linguistic team
• •Ensures the client’s feedback is implemented

Performs direct reviews with client's SMEs, where applicable

Manages linguistic assets

• •Creates and maintains linguistic assets
• •Maintains client facing documentation
• •Communicates asset updates to linguistic team

Coordinates the linguistic team

Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client's Language Leads

• •Support linguists in understanding corrections resulting from the arbitration process
• •Acts as liaison for terminology, style issues, product features & questions
• •Responds to content reviewers’ queries
• •Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed
• •Profile matching and assigning work/content types to the linguistic team

• •Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
• •Supports the onboarding of new linguists (when applicable)
• •Reviews and evaluates language tests of potential candidates
• •Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
• •Coaches and mentors linguists

• •Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
• •Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team

Additional Job Details:

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:

Linguistic tasks

• •Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
• •Creative writing of marketing content to engage customers
• •Proofreading and copy editing of storefront descriptions
• •Report any patterns of issues observed to help improve database and product performance
• •Test tools to provide feedback for improving efficiency and accuracy

• •Performs translations as needed
• •Performs review tasks as required

Quality management planning and execution

• •Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
• •Helps define and quality expectations per language (may be in collaboration with the client)

• •Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
• •Ensures language level quality oversight by KPI tracking and status reporting
• •Plans, performs and tracks LQAs, if applicable
• •Drives the arbitration process

Client engagement

• •Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
• •Documents meetings with client and follows up with linguists to make sure everybody is aligned
• •Liaison between the client and the broader Welocalize linguistic team
• •Ensures the client’s feedback is implemented

Performs direct reviews with client's SMEs, where applicable

Manages linguistic assets

• •Creates and maintains linguistic assets
• •Maintains client facing documentation
• •Communicates asset updates to linguistic team

Coordinates the linguistic team

Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client's Language Leads

• •Support linguists in understanding corrections resulting from the arbitration process
• •Acts as liaison for terminology, style issues, product features & questions
• •Responds to content reviewers’ queries
• •Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed
• •Profile matching and assigning work/content types to the linguistic team

• •Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
• •Supports the onboarding of new linguists (when applicable)
• •Reviews and evaluates language tests of potential candidates
• •Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
• •Coaches and mentors linguists

• •Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
• •Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team