Lead Oracle Fusion CX Business Analyst

Lead Oracle Fusion CX Business Analyst

Job Description

The Lead Oracle Fusion CX Business Analyst will play a key role in a large-scale transformation from Salesforce and related point solutions to Oracle Fusion CX.

The role will work closely with business stakeholders, solution architects, functional consultants, integration teams, data teams, developers, and third-party vendors to understand business requirements, define future-state processes, document functional requirements, support solution design, and ensure successful implementation across the Oracle CX landscape.

The CX Business Analyst will provide end-to-end functional coordination across marketing, sales, quoting, contracts, subscriptions, customer service, customer master data, integrations, reporting, testing, migration, and business readiness.

Role Level: Lead Business Analyst / CX Business Analyst

Solution Scope: Oracle Fusion CX Transformation and Salesforce Migration

Primary Platforms: Oracle Sales, Oracle CPQ, Enterprise Contracts, Subscription Management, Oracle Service, CDM, Eloqua, and Oracle Integration Cloud (OIC)

Engagement Focus: Business Analysis, Requirements Gathering, Functional Design, Process Mapping, Testing, Migration Support, Stakeholder Management, and Delivery Coordination

Role Summary

The Lead Oracle Fusion CX Business Analyst will translate business and operational needs into clearly documented requirements and functional processes across the Oracle Fusion CX ecosystem.

The role will support business processes covering marketing, lead management, customer and account management, opportunities, quoting, contracts, warranties, subscriptions, customer service, claims, customer master data, portals, and integrations with ERP, SCM, planning, manufacturing, reporting, and identity platforms.

The Business Analyst will act as a bridge between business stakeholders and technical teams, ensuring requirements are clearly understood, traceable, testable, and aligned with Oracle standard capabilities.

Key Responsibilities

Business Requirements and Process Analysis

• •Lead requirement-gathering and discovery workshops with business stakeholders, SMEs, functional consultants, and technical teams.
• •Understand current-state Salesforce and legacy business processes and define future-state processes within Oracle Fusion CX.
• •Document business requirements, functional requirements, process flows, use cases, user stories, acceptance criteria, business rules, and decision logs.
• •Perform fit-gap analysis between business requirements and Oracle standard functionality.
• •Challenge unnecessary replication of Salesforce functionality and support adoption of Oracle standard capabilities wherever appropriate.
• •Maintain requirement traceability from initial business requirements through solution design, development, testing, and deployment.
• •Identify process gaps, dependencies, risks, assumptions, and business impacts and communicate them to relevant stakeholders.

Oracle CX Functional Analysis

• •Support Oracle Eloqua requirements covering lead capture, lead routing, scoring, journeys, segmentation, consent management, campaign tracking, and alignment with Oracle Sales.
• •Define Oracle Sales requirements covering customers, accounts, contacts, relationships, opportunities, pipeline, forecasting, activities, commercial reviews, and booking controls.
• •Support Oracle CPQ requirements covering product configuration, guided selling, pricing, approvals, quotes, revisions, change orders, delivery schedules, and quote-to
• •Lead Oracle Fusion CX Business Analyst

Job Description

The Lead Oracle Fusion CX Business Analyst will play a key role in a large-scale transformation from Salesforce and related point solutions to Oracle Fusion CX.

The role will work closely with business stakeholders, solution architects, functional consultants, integration teams, data teams, developers, and third-party vendors to understand business requirements, define future-state processes, document functional requirements, support solution design, and ensure successful implementation across the Oracle CX landscape.

The CX Business Analyst will provide end-to-end functional coordination across marketing, sales, quoting, contracts, subscriptions, customer service, customer master data, integrations, reporting, testing, migration, and business readiness.

Role Level: Lead Business Analyst / CX Business Analyst

Solution Scope: Oracle Fusion CX Transformation and Salesforce Migration

Primary Platforms: Oracle Sales, Oracle CPQ, Enterprise Contracts, Subscription Management, Oracle Service, CDM, Eloqua, and Oracle Integration Cloud (OIC)

Engagement Focus: Business Analysis, Requirements Gathering, Functional Design, Process Mapping, Testing, Migration Support, Stakeholder Management, and Delivery Coordination

Role Summary

The Lead Oracle Fusion CX Business Analyst will translate business and operational needs into clearly documented requirements and functional processes across the Oracle Fusion CX ecosystem.

The role will support business processes covering marketing, lead management, customer and account management, opportunities, quoting, contracts, warranties, subscriptions, customer service, claims, customer master data, portals, and integrations with ERP, SCM, planning, manufacturing, reporting, and identity platforms.

The Business Analyst will act as a bridge between business stakeholders and technical teams, ensuring requirements are clearly understood, traceable, testable, and aligned with Oracle standard capabilities.

Key Responsibilities

Business Requirements and Process Analysis

• •Lead requirement-gathering and discovery workshops with business stakeholders, SMEs, functional consultants, and technical teams.
• •Understand current-state Salesforce and legacy business processes and define future-state processes within Oracle Fusion CX.
• •Document business requirements, functional requirements, process flows, use cases, user stories, acceptance criteria, business rules, and decision logs.
• •Perform fit-gap analysis between business requirements and Oracle standard functionality.
• •Challenge unnecessary replication of Salesforce functionality and support adoption of Oracle standard capabilities wherever appropriate.
• •Maintain requirement traceability from initial business requirements through solution design, development, testing, and deployment.
• •Identify process gaps, dependencies, risks, assumptions, and business impacts and communicate them to relevant stakeholders.

Oracle CX Functional Analysis

• •Support Oracle Eloqua requirements covering lead capture, lead routing, scoring, journeys, segmentation, consent management, campaign tracking, and alignment with Oracle Sales.
• •Define Oracle Sales requirements covering customers, accounts, contacts, relationships, opportunities, pipeline, forecasting, activities, commercial reviews, and booking controls.
• •Support Oracle CPQ requirements covering product configuration, guided selling, pricing, approvals, quotes, revisions, change orders, delivery schedules, and quote-to-order processes.
• •Define Enterprise Contracts requirements covering contract authoring, agreement hierarchies, amendments, commercial terms, obligations, NDAs, approvals, and audit requirements.
• •Support Subscription Management and Oracle Service requirements covering warranties, service coverage, entitlements, installed assets, registrations, inquiries, complaints, claims, SLAs, queues, and knowledge management.
• •Support CDM requirements covering customer and party data, duplicate management, customer hierarchies, stewardship, governance, and customer 360 requirements.
• •Gather portal and self-service requirements including customer access, role-based visibility, contract information, shipment information, service requests, and financial inquiry.

Integration and Interface Requirements

Work with integration architects and developers to document functional integ