Learning Experience Designer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Learning Experience Designer will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization.

SPECIFIC RESPONSIBILITIES

The LX Designer will:

Provide instructional design services to the following key functions:

Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches

Operations Management, Quality and PST to address performance gaps in production

Organizational Development (OD) for continuing education and skills enhancement

Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)

Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following:

Analyzing learning needs

Conduct audience, context ,content, and available performance analysis when determining a design for a particular project

Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data

Determining required skills and competency levels for learners/ participants

Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning

Identifying training objectives and performance targets

Determine target objectives for identified learning content and target audience

Defining instructional design strategy

Identify best method to deploy learning experience or instructions

Scoping/outlining training content

List details of proposed training content , indicating duration and method

Building training curriculum/lesson plan

Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed

Writing storyboards/scripts

Collaborate with SMEs in finalizing learning content that is critical for learners/ participants

Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool

Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information

Designing facilitator and participant guides

Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom

Write information that will aid learning and engagement for participants for brick and mortar or virtual classroom

Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions

Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course

Provide feedback to identified participants after the sessions, as appropriate

Creating knowledge and skills assessments

Design and write appropriate means to measure and evaluate learning and knowledge of participants

Evaluating learning effectiveness

Gather relevant data comparison of performance and training effectiveness

Collaborate with key departments to gather and collate relevant data for evaluating learning

Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation

Collaborate with project team members and relevant departments to identify points to improve

Suggest ways to improve and/or sustain performance based on results of evaluation

Discover and implement techniques to drive online learning adoption and content usage.

Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.

Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines

The success of the LX Designer will be measured through:

Implementing training programs that reflect a learner-centered teaching philosophy

Addressing identified learning/performance gaps

Improving training absorption and retention

Hitting defined KPI targets/goals

Adhering to agreed timelines

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

Bachelor’s degree or equivalent in Instructional Design or closely related course.

Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.

WORK EXPERIENCE

3-5 years designing learner-centered training programs and developing related training materials

3-5 years conducting learning needs analyses to identify situations addressable by training solutions

Working knowledge of adult learning, instructional design, and evaluation principles and practices

Drafting measurable training goals and learning objectives (in all three learning domains)

Developing appropriate learning assessment strategies and instruments

TECHNICAL SKILLS

Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)

Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)

Experience with E-Learning design principles, practices, and platforms (LMS)

OTHER SKILLS

Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions

Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing

Demonstrated ability to interact with peers, management