Learning Manager UTR

Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

• Key job responsibilities
• - Owns strategy execution within a defined framework.
• - Contributes to sub-regional strategic planning and influences their team's roadmap.
• - Translates operational pain points into learning solutions.
• - Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• - Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• - Develops mechanisms to report on training effectiveness.
• - Leads regional and national-scope programs.
• - Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• - Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Basic qualifications

• - Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• - Experience working with cross-functional teams
• - Experience defining and implementing process improvement initiatives using data and metrics
• - Speak, write, and read fluently in English
• - Experience building and managing teams
• - Experience in a high volume, high production operations environment
• - Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
• - Knowledge of general AI tools
• - Experience with Learning Management Systems (LMS)
• - Degree in a related field (Educational Psychology, Business Administration, Education, Psychology, Data Science, or training-related)

Preferred qualifications

• - Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• - Experience with creating & improving a variety of processes across product types & teams
• - Experience with explainable machine learning and artificial intelligence methodologies and tools
• - MBA and L&D certifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.